New EISY, was initially working fine, after adding a couple of Z-Wave devices it would no longer bring up the add new device dialog, and after a reboot it now shows the "ZMatter Z-Wave not responding" error.

Using the reboot menu item does not clear the error

What is the correct way to resolve this -- is a power cycle the only fix?

 

19 minutes ago, KeviNH said:

New EISY, was initially working fine, after adding a couple of Z-Wave devices it would no longer bring up the add new device dialog, and after a reboot it now shows the "ZMatter Z-Wave not responding" error.

Using the reboot menu item does not clear the error

What is the correct way to resolve this -- is a power cycle the only fix?

 

My experience is power cycling is the best way to fix it.

A unplug/plug followed by IoX restart usually works as well.

Lucky me, I have the EISY on a web-controlled smart plug, so I was able to remotely power-cycle it even though Z-Wave was offline.

Shout out to "Digital Loggers" for their web-controlled smart plug -- DLI has been making smart power strips for decades, saved my bacon more than once.