Steve Andrews Posted December 27, 2023 Share Posted December 27, 2023 I recently purchased an eisy and I am working on migrating from an isy. If I write a simple program which uses a button press to turn on a scene there is a considerable delay before the scene is activated. If I right click and use the run then option from the program details the scene changes immediately. The summary page shows that only that program ran. Any ideas? Link to comment
Techman Posted December 27, 2023 Share Posted December 27, 2023 The status of a scene doesn't display as a scene is unable to report status. You can right click on a scene, then run DIAGNOSTICS | SCENE TEST, which will show any issues within the scene. Copy and post the results of the test. Link to comment
Steve Andrews Posted December 27, 2023 Author Share Posted December 27, 2023 Thanks for the reply. Here is the scene test. All devices fail. I tried restoring each device but no change. <html><font color="red">----- Great Room All Lights On Test Results -----</font></html> <html><font color="red">[Failed]</font> Patio Door C (33 E 9 3)</html> <html><font color="red">[Failed]</font> Foyer Front Door H (29 43 55 8)</html> <html><font color="red">[Failed]</font> Patio Door D (33 E 9 4)</html> <html><font color="red">[Failed]</font> Patio Door E (33 E 9 5)</html> <html><font color="red">[Failed]</font> Ceiling Can Lights (1D C4 8D 1)</html> <html><font color="red">[Failed]</font> Patio Door F (33 E 9 6)</html> <html><font color="red">[Failed]</font> East Wall C (43 9D 8 3)</html> <html><font color="red">[Failed]</font> LampLinc 7 Floor Lamp (2E 6C DE 1)</html> <html><font color="red">[Failed]</font> Kitchen South Wall A (41 DE A6 1)</html> <html><font color="red">[Failed]</font> Kitchen South Wall C (41 DE A6 3)</html> <html><font color="red">[Failed]</font> Fan Linc Light (23 F 95 1)</html> <html><font color="red">[Failed]</font> Foyer Front Door A (29 43 55 1)</html> <html><font color="red">[Failed]</font> Wall Sconces (1D CC DC 1)</html> <html><font color="red">[Failed]</font> Reading Light (1A E6 9A 1)</html> <html><font color="red">[Failed]</font> Ceiling Fan Lights (29 4E 96 1)</html> <html><font color="red">----- Great Room All Lights On Test Results -----</font></html> Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 33 E 9 3 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 33 E 9 4 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 33 E 9 5 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 33 E 9 6 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 29 43 55 1 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 1D C4 8D 1 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 29 43 55 8 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 1A E6 9A 1 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 1D CC DC 1 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 29 4E 96 1 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 23 F 95 1 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 43 9D 8 3 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 2E 6C DE 1 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 41 DE A6 1 not found Wed 12/27/2023 16:22:48 : [LINK-INFO ] Link for responder 41 DE A6 3 not found Wed 12/27/2023 16:22:48 : [INST-ACK ] 02 62 00.00.23 CF 13 00 06 LTOFFRR(00) Wed 12/27/2023 16:22:48 : [Std MH ] Unexpected Ack imCmd=62 cmd1=LTOFFRR 0x13 Wed 12/27/2023 16:22:49 : [INST-TX-I1 ] 02 62 21 4F 52 0F 0D 00 Wed 12/27/2023 16:22:49 : [INST-ACK ] 02 62 21.4F.52 0F 0D 00 06 (00) Wed 12/27/2023 16:22:58 : [INST-TX-I1 ] 02 62 21 4F 52 0F 0D 00 Wed 12/27/2023 16:22:58 : [INST-ACK ] 02 62 21.4F.52 0F 0D 00 06 (00) Wed 12/27/2023 16:23:04 : [ Time] 16:23:04 0(0) Wed 12/27/2023 16:23:34 : [ Time] 16:23:34 0(0) Link to comment
Techman Posted December 27, 2023 Share Posted December 27, 2023 The problem appears to be with the scene itself, the next step would be to delete the scene and then recreate it. During migtation there were issues with some scenes not migrating properly, that's most likely is the case with your scene. Link to comment
Steve Andrews Posted December 27, 2023 Author Share Posted December 27, 2023 Thank you. I will try recreating the scene but I was hoping I wouldn't have to do that. I have over a hundred scenes. I also ordered another PLM. The one I'm using is old (v.99). Link to comment
Techman Posted December 27, 2023 Share Posted December 27, 2023 You should order the USB PLM. During migration not all scenes were affected. You should run the scene diagnostics on all your scenes to verify them. Link to comment
Steve Andrews Posted December 27, 2023 Author Share Posted December 27, 2023 Yes, I ordered the USB. I have a brand new serial but I decided to go with the USB to simplify things. The one I'm using is also USB but it's not dual mode and I was difficult to get the eisy to recognize it. I used SSH to look at the /dev directory and it showed up there but for some reason the admin console PLM status showed it as disconnected. I used a different USB port and it started working. I don't trust it so I'll go ahead and replace it before I get too carried away. Everything works eventually so I can live with it for a few days. Thanks again for your help. Link to comment
Techman Posted December 27, 2023 Share Posted December 27, 2023 (edited) Be sure to follow the attached procedure when replacing the PLM Replace Modem.pdf Edited December 27, 2023 by Techman Link to comment
skunkiechris Posted December 28, 2023 Share Posted December 28, 2023 17 hours ago, Techman said: You should order the USB PLM. Just curious as to the reasons behind that suggestion? (I'm not disputing it lol, just curious.) Link to comment
Techman Posted December 28, 2023 Share Posted December 28, 2023 The EISY doesn't have a serial port only USB ports for the PLM. In order to use the serial PLM you need a serial to USB converter. A USB PLM to USB connector on the EISY makes for a cleaner interface with less to go wrong. Link to comment
Steve Andrews Posted December 29, 2023 Author Share Posted December 29, 2023 I got my new PLM and installed it. no difference. Out of frustration a created a scene with only one responder and no controller. I disabled all programs except for one that looked at the status of one button on an 8 button dimmer. It still takes as long as 5 seconds to respond. If I turn the scene on from the admin console with either the run then option in program details or the on button on the scene page it is almost instantaneous. There is something going on inside of the eisy if I use logic to trigger a scene. Any other ideas? Link to comment
Techman Posted December 30, 2023 Share Posted December 30, 2023 Scenes have a slight delay as compared to programs, but it shouldn't take 5 seconds. Run a scene diagnostic to see if there are any issues Link to comment
Steve Andrews Posted December 30, 2023 Author Share Posted December 30, 2023 There are no issues with the scene. There is only one responder. I only have problems when it is triggered by a program. I can watch the program instantly change to true but the scene doesn't change for several seconds. I connected to the eisy with SSH and used top to check if a process was using a lot of resources but that isn't the case either. Link to comment
paulbates Posted December 30, 2023 Share Posted December 30, 2023 It's probably time to open a ticket with UDI. You see the program flip green, and the scene and "run then" work instantly, something else is wrong. Link to comment
Techman Posted December 30, 2023 Share Posted December 30, 2023 @Steve Andrews Sometimes deleting and recreating a scene or program can fix issues Link to comment
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