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A full-screen app on your home screen with push notifications, badges and more.

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Getting error when selecting My Notifications in UD Mobile

tlightne
in UD Mobile

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Posted

Getting the following error when selecting My Notifications in UD Mobile. I open the app and select "My Home Connected" then select "My Notifications" it returns:  {Successful":false,"errorCode"404,"errorName":"errorMessage":" This uuid is not an eisy uuid":"data":null} .404. I have verified my EISY UUID in portal. app version 1.1.53 also had the error with app version 1.1.41.

Thank you

Screenshot_20240118-153850_UD Mobile.jpg

We think this could be due to conflicting accounts (UDM/PG3) and/or PG3 having more than one system attached.

Please open a ticket as we need your UUID to investigate further. 

  • Author

@Javi Ticket opened... 

  • Author

UUID sent..

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    Configure browser push notifications
    Chrome (Android)
    1. Tap the lock icon next to the address bar.
    2. Tap Permissions → Notifications.
    3. Adjust your preference.
    Chrome (Desktop)
    1. Click the padlock icon in the address bar.
    2. Select Site settings.
    3. Find Notifications and adjust your preference.