Lost my Ring plugin

[Ed Sybesma]

One of my plug-in purchases is the Ring plug-in.  Because it was not connected, I just tried installing it again.  It initially installed properly and was working very briefly.  I then went to install my Notification plug-in.  When I did that, the Ring plug-in disappeared from my Dashboard of plug-ins, and it also disappeared from the list of Purchases.  In the list of Purchases, it was replaced by a beta of Notification.  How can I retrieve my Ring plug-in?

[Ed Sybesma]

On 10/31/2023 at 4:51 AM, bmercier said:

If you have a paid Node Server that is not starting, please do this:

1. Make sure your PG3x version is 3.2.13 or newer
2. Go to Plugins Store, find the Plugin not starting
3. On the plugin page, click on Install (Make sure you choose the Standard edition, not the Free edition)
4. Reinstall on the same slot as it was  installed.

Explanation:

Some Paid Plugins may have stopped working following a PG3x update. This can happen on Plugins that have multiple editions, such as a Free and a Standard edition. There has been a change in PG3x in a recent version which allows to own a license per edition. However, installations of plugins on versions prior to 3.2.13 did not properly record the edition it was installed with. This means that when PG3x is checking for a license, it could fail if it thinks that the Free edition is installed and the expiry of the Free trial is passed. 

It is asking me to purchase the license again.  It is only nine dollars, so it would be no big deal except that if something is broken, that may not exactly be a fix.

[Geddy]

On 2/13/2024 at 5:39 PM, Ed Sybesma said:

How can I retrieve my Ring plug-in?

If still having issues you should open a support ticket and let UD help directly with this. 

https://www.universal-devices.com/my-tickets/

 

Have you performed a full power cycle recently? 

https://wiki.universal-devices.com/Eisy:User_Guide#Multi_Function_Button

Also, what IoX and PG3 versions are you currently running?  (Please reply with actual version numbers and not just saying "current versions")

[Ed Sybesma]

24 minutes ago, Geddy said:

If still having issues you should open a support ticket and let UD help directly with this. 

https://www.universal-devices.com/my-tickets/

 

Have you performed a full power cycle recently? 

https://wiki.universal-devices.com/Eisy:User_Guide#Multi_Function_Button

Also, what IoX and PG3 versions are you currently running?  (Please reply with actual version numbers and not just saying "current versions")

If by  "full power cycle" you mean a reboot, yes, I have done that within the last week-before this problem arose.  I have not done it since the problem arose.

IoX:  5.8.0

PG3x:  3.2.17.

[Geddy]

15 hours ago, Ed Sybesma said:

If by  "full power cycle" you mean a reboot,

I mean pulling the power to the unit. If your "reboot" is just pressing the reboot button in admin console (before the issue) you should try a full power cycle now. Also, it could be a cache issue with your browser - perhaps try a different browser or an incognito/private browser session to log in. 

Check on the UD Portal that Ring is showing in your "Purchased Node Server" list. 

Also confirm your remote connection is configured and active.

 

 

 

[Ed Sybesma]

Geddy,

Thank you for your assistance.  I have now done all of those things you suggest (except that for some reason I could not connect at all through my alternate browser, Microsoft Edge, so I stuck with Chrome).  Nothing worked to restore my  Ring node server purchase.  I ended up repurchasing it and everything  is working fine now.  I will cross my fingers to hope it stays that way.

  Again, thank you very much for your help.