Jump to content
View in the app

A better way to browse. Learn more.

Universal Devices Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Unable to restore isy backup to new eisy

Featured Replies

Posted

I have purchased a eisy and installed it. A few deviations from the script but I am unable to restore the isy994i backup to the eisy. Originally the app complained about not getting to the file that I had it on my iCloud Drive. I think I have my portal licenses set as I see both units with my ISY Portal login. It appears that I can back the eisy up and restore from a java/IoX Launcher. I installed current version on a MacBook Air (with the M chip) and loaded the appropriate java and the IoX Launcher. I see both the isy and eisy from my app and the launcher.  The isy is at latest code 5.3 version and the eisy is 5.8. I can successfully backup the eisy to the iCloud Drive and I appears to also restore it. 

When I attempt the restore of the eisy it doesn't complain but it goes away from the app and I must add it again. I must have some permissions wrong or I don't understand the process. 

I searched the forum but any vague searches return too many hits or I just may not be asking the right argument to find my answer.

 

 

Solved by Jack D

Go to solution
  • Author
  • Solution

I opened a ticket and it appears that my old iMac system that I used for the admin console was not creating the correct or at least the current desired backup file from my 994i. Problem solved.. 

Guest
This topic is now closed to further replies.

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.