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ISY994i/IR Pro not sending emails where the customized content has an ID over 42


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Posted

More info...

 

I looked at the error log and for the IDs over 42 I get mail server error.

Mon 2024/03/18 11:03:34 AM    System    -50001    -19   

This makes no sense to me because the IDs 42 and under are working fine. Same mail server.

Hoping I'm missing something simple.

Thanks again.

 

 

Posted

Problem Solved!

The customization content I'm adding that have IDs over 42 just so happen to have no body - just subject.

I added body text and is working now.

 

  • Like 1
Posted

Glad you got it sorted out. Was about to reply...

 

8 minutes ago, cwagner2401 said:

Mon 2024/03/18 11:03:34 AM    System    -50001    -19   

This is an SMTP error specifically "SMTP_WRITE_FAILED". Are you sending a bunch of messages all at once?

https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages

What are you using as your SMTP server? If using the UD default option and sending a lot of email at once you might be better served with a Gmail setup. 

https://wiki.universal-devices.com/ISY994:Configure_Mail_Server_Settings#Configuring_gmail_Account

 

Posted

Thanks Geddy.  Do appreciate your reply.

Just another thing I learned... AT&T SMS doesn't seem to forward back-to-back (within the same minute) messages.  I found that putting a 2 minute delay in between messages that I know might be back-to-back (failure/restored msgs primarily), solves that limitation.

Posted
3 hours ago, cwagner2401 said:

AT&T SMS doesn't seem to forward back-to-back

Something you should know too is that many carriers have limited email to SMS overall. So while you might think you're good with a 2 min delay it could be the carrier limiting the delivery all together. It's been an ongoing issue on the forums for the last several years and only seems to be getting worse by some posts I've seen. (just search: "at&t limiting email to sms" and see all the issues popping up)

There's no "good" way around it with only an ISY994, but one suggestion has been using a dedicated email client on a mobile device (like Spark email app) and only have the ISY email account checked on there to get alerts through that app.

I believe there's a way to use UD Mobile and network resources to send alerts, but I've never attempted to do that so would just refer you to the wiki to read more about UD Mobile. 

 

Posted

Thanks again. Good news is (so far) the two houses I have that are on 994s have not missed any notifications (that I'm aware of).  I'll keep a sharper eye out.

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