whywork Posted March 29 Posted March 29 (edited) Hi, I use and enjoy my ISY devices every day. I use UD mobile 1.1.55 on my ipad. I have three devices each with an active portal subscription: 1) Polisy Pro 2) Backup Polisy Pro 3) isy-994i pro (retired) The real situation as of now - reflected correctly when logged onto myisoio Polisy Pro ONLINE Backup Polisy Pro - OFFLINE (was connected to the internet once yesterday to configure and powered off yesterday) isy-994i pro - OFFLINE ( retired, unplugged and has not be connected to anything since June 2023) UD Mobile Shows: 1) Polisy Pro CONNECTED 2) Backup Polisy Pro - CLOSED/ERROR qand oAuthPortqal 503 not online -- AND this cycles over and over and over 3) isy-994i pro (retired) CONNECTED (no error messages - even though has not been connected since June 2023) ISY portal gets it right. UD Mobile is confused. Edited March 29 by whywork
Javi Posted March 29 Posted March 29 Highly unlikely, more likely the system name does not match the UUID fo that system. Check Settings tab > Systems., Click the name of the system, check the UUID. If the system is no longer used it can be deleted or disabled (system settings at bottom of the same screen).
whywork Posted March 29 Author Posted March 29 (edited) Went to Settings: Systems and checked UUID of retired isy-994i pro and it was correct. However when I opened the Edit System for the retired isy-994i pro, I got a POPUP - Subscription The Universal Devices Portal is waiting for your device to connect to the internet. This System has connected to UD Portal in the past but is currently not connected. Please try again. OK - This part of UD Mobile knows retired isy-994i pro is OFFLINE. However - Going back to HOME tab of UD Mobile stubbornly lists the retired isy-994i pro as CONNECTED. Clicking on the retired isy-994i pro offers Devices, Schedules, Notifications, Geofences, More If I click on the my Devices Icon, i get displayed in UD Mobile the correct/entire list of my insteon and zwave devices. Seems like the remnants of the retired isy-994i pro are still inside UD mobile. I have now deleted the retired isy-994i pro and its Icon and information are gone. Still seems like a bug that until I deleted the retired isy-994i pro, it had an icon that said Connected. Edited March 29 by whywork
Javi Posted March 29 Posted March 29 Great, no way the remote connection would have shown connected. My guess is the phone was connected to WiFi and was using the Local Connection Settings. The Local Connection Settings had the Local IP Address of an active system. So UD Mobile did connect just to the wrong system. In this case an error is only shown during synchronization when the UUID is validated.
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