JMcKain Posted April 27 Share Posted April 27 I have always used the portal login when using ud mobile today it stopped working with oauth error when showing devices With ud mobile I can login to the portal fine and can synchronize devices/variable etc fine I added the credentials for local network login and that works fine. How do I fix remote access using the portal iop v 5.8.0 Quote Link to comment
Javi Posted April 27 Share Posted April 27 @JMcKain, We need a additional information. Please open a ticket and include eisy's UUID, and a link to this topic. Thanks Quote Link to comment
bmercier Posted April 27 Share Posted April 27 @JMcKain I have not seen the ticket yet. Is the problem resolved? Quote Link to comment
JMcKain Posted April 28 Author Share Posted April 28 (edited) Yes still a problem. I am still using PG3 is that an issue [Ticket #24270] We received your ticket! Edited April 28 by JMcKain Quote Link to comment
burke Posted April 30 Share Posted April 30 After update to iOS UD Mobile 1.1.60 today, I am now getting these oAuthPortal 404 errors with my ISY. eisy seems to be working. Restarting the ISY and UD mobile didn’t help. Quote Link to comment
Javi Posted April 30 Share Posted April 30 11 hours ago, burke said: After update to iOS UD Mobile 1.1.60 today, I am now getting these oAuthPortal 404 errors with my ISY. eisy seems to be working. Restarting the ISY and UD mobile didn’t help. Please open a ticket and include your UUID. In addition to the UUID let us know if synchronization succeeds or fails when connection type is Portal (phone's wifi disabled). 1 Quote Link to comment
cwagner2401 Posted April 30 Share Posted April 30 I'm having the same issue with two separate ISYs in two different US states. I have two ISY 994i/IR pro systems in two different houses that are showing the 404 oAuth error for the past two days. I can sync successfully with both ISYs but ,when I attempt to look at devices, the icons are grey and the 404 error occurs. I can access both systems and control devices with eKeypad Pro. Both ISYs show that the UD portal integration is online & registered. Also showing the correct active services and that they are registered. Quote Link to comment
Javi Posted April 30 Share Posted April 30 Does the same happen with a remote connection with Admin Console? Quote Link to comment
sdynak Posted April 30 Share Posted April 30 (edited) Same issue here as of this morning. Synchs fine and remote connection test successful. Just my devices in UD mobile don’t update itself. Web portal fine and can login ok. Edited April 30 by sdynak Typo Quote Link to comment
Javi Posted April 30 Share Posted April 30 Hi All, We have some users reporting connection issues with Portal, we are looking into the issue. If you are on the same network as eisy local connections should work. https://wiki.universal-devices.com/index.php?title=UD_Mobile#Combine_Local_and_Remote_Connections Quote Link to comment
sdynak Posted April 30 Share Posted April 30 47 minutes ago, Javi said: Hi All, We have some users reporting connection issues with Portal, we are looking into the issue. If you are on the same network as eisy local connections should work. https://wiki.universal-devices.com/index.php?title=UD_Mobile#Combine_Local_and_Remote_Connections Hi Javi, Yes, local works. Quote Link to comment
jwagner010 Posted April 30 Share Posted April 30 Same issue cannot connect remotely. Following. Quote Link to comment
cwagner2401 Posted April 30 Share Posted April 30 2 hours ago, Javi said: Does the same happen with a remote connection with Admin Console? No. I can control all devices with both the admin console and eK Pro both local and remote Quote Link to comment
cwagner2401 Posted April 30 Share Posted April 30 22 minutes ago, cwagner2401 said: No. I can control all devices with both the admin console and eK Pro both local and remote Just a note for clarity: both my systems are ISY994i/IR Pro 5.3.4 and UD Mobile app is latest from Apple app store Quote Link to comment
cwagner2401 Posted April 30 Share Posted April 30 5 minutes ago, cwagner2401 said: Just a note for clarity: both my systems are ISY994i/IR Pro 5.3.4 and UD Mobile app is latest from Apple app store Also UD Mobile fails both local and remote. Quote Link to comment
Javi Posted April 30 Share Posted April 30 14 minutes ago, cwagner2401 said: Also UD Mobile fails both local and remote. Please test the local connection in Settings Tab > Systems > your System > Local Connectionnection Settings (expanded) > Test Local Connection Button. Please post a screenshot if you get any error messages in Test Local Connection. Quote Link to comment
jwagner010 Posted April 30 Share Posted April 30 (edited) @Javi I am at work so cannot check local but some data points: UD mobile connects to my Polisy (5.8.0) fine remotely UD mobile does not connect remotely to my ISY 994i (5.3.4) - oAuthPortal Error UD portal shows both systems online with the green light. Portal web access works on POLISY Portal web access does not work on the ISY994i Running latest UD mobile .60 Appears to be portal and ISY 994i related? Edited April 30 by jwagner010 Quote Link to comment
smacbride Posted April 30 Share Posted April 30 (edited) I'm having the same issue with UD Mobile on two different ISY boxes, getting: ERROR:Connection Type: oAuthPortal, Error coce 404 Also noticed that MobiLinc is not working. I am able to log into both ISY boxes via the my.iso.io. I'm able to go into the settings->system->{isy box} and then it connects and I can synchronize, however when I go to the main page I get the 404 error again. Also the "test connection" works, but still get the error from main page. Edited April 30 by smacbride Added more info. Quote Link to comment
cwagner2401 Posted April 30 Share Posted April 30 2 hours ago, Javi said: Please test the local connection in Settings Tab > Systems > your System > Local Connectionnection Settings (expanded) > Test Local Connection Button. Please post a screenshot if you get any error messages in Test Local Connection. Both ISYs produce the same result Quote Link to comment
n_sievers Posted April 30 Share Posted April 30 Here for a friend with the exact same issue occurring with his 994i Pro IR. When click on sync everything appears to sync properly and get successful sync confirmation. Test of remote connection also comes up as successful. Isy is properly connected and access is available through portal and AC. He is not currently at the site so cannot test the local connection with UD mobile to confirm if that works or not. Quote Link to comment
ncoig Posted April 30 Share Posted April 30 Add me to list. Local connection works, two different devices suddenly 404 blocked using an active portal sub. -N Quote Link to comment
Javi Posted April 30 Share Posted April 30 1 hour ago, cwagner2401 said: Both ISYs produce the same result Local Connection need configuration. See https://wiki.universal-devices.com/index.php?title=UD_Mobile#Combine_Local_and_Remote_Connections Quote Link to comment
burke Posted April 30 Share Posted April 30 1 hour ago, cwagner2401 said: Both ISYs produce the same result Click the magnifying glass to the right of “Local IP Address” label. You may need to grant access for UD Mobile to access the local network and then Local IP Address and Local Port fields should be populated. Make sure Local Username and Local Password fields have your username & password for your controller. Then click “ADD” to the right of Local Networks label and select your WiFi name. Once those are done, you should be able to successfully test the local connection. Quote Link to comment
sdynak Posted May 1 Share Posted May 1 Updated to 1.1.61 and still get error. Hoping this can be resolved. Quote Link to comment
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