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UD Mobile Favorites not updating

4481hoods

By 4481hoods
in UD Mobile

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Javi Advanced

Javi

Posted
Posted

 

11 minutes ago, 4481hoods said:

Seems like the portal is not working properly. Favorites are not responding. Anyone else seeing this?

It's possible it is UDM or Portal as Favorites was recently rebuilt.  Do you see any error messages. Does the device work correctly from the Device's Dashboard?

Also please verify on 1.1.60 if using iOS

bob123 Member

bob123

Posted
Posted

I am having a similar issue.  Logged into UDM.   There is no status on my favorites icons - Ecobee no longer shows temperatore on the icon and ELK does not show status.

When I lock or unlock a lock either from the favorites or from the device page itself, the lock responds, Admin Console shows lock status, but UDM device status does not update until I leave the screen and go back in.

Setting the ELK alarm from UDM, I have no idea if I actually set it as there is no status.

Also missing status and temp on icons of the favorites.

My UDM is on version 1.1.60.

gages97 Experienced

gages97

Posted
Posted (edited)

Mine are slow to respond, sometimes they all come back, sometimes they don't.  Started happening after I upgraded the app to latest this evening. 

Edited by gages97
joeria Member

joeria

Posted
Posted

I was having the issue and just updated to 1.1.60. Issue continues. Some items display properly.  A couple of devices display if I tap them and then go back. Other items (some scenes but not all, all nodes from pg3 do not display). Nodes do not display status in devices tab but respond to commands

PB11 Advanced

PB11

Posted
Posted (edited)

Updated UD mobile still no status on favourites. 

Edited by PB11
Javi Advanced

Javi

Posted
Posted

version 1.1.61 fix was for some favorites not all favorites.

 

If experiencing no status updates for all favorites see please see this topic: 

 

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