ELK Node Server not connecting via UD Mobile when connected via Cloud

[Joe Casullo]

When I am away from home and therefore connected via the cloud, ELK nodes do not update on my favourites screen nor can I connect to the PG3 node server on the Plugins (BETA).

Anyone else having the same issues?

[Jimbo.Automates]

Works fine for me on my Android phone.

Sent from my Pixel 8 Pro using Tapatalk

[Joe Casullo]

Sorry, I should have mentioned that I use an iPhone.  I've also noticed that when I am on my local WiFi only the first in the list of Local Networks works.  The other WiFi networks in the list are on the same VLAN and therefore my iPhone has the same IP address.  

Only the ELK node server does not respond when on these other WiFi networks.

Thanks,

[Javi]

Please first verify eisy's firmware is at least 5.8.3 and UD Mobile is on the latest version, if not upgrade and retest.  There was a bug in earlier firmware which caused issues for many users. 

[Joe Casullo]

I was on firmware 5.8.0 and upgraded to 5.8.3 and my UD Mobile is at 1.1.64.  Nothing changed, my favourites do not update and I cannot connect to the Admin/ Plugins (BETA) to see the Node Servers, I get the following error (see attached image).  

Thank you.

 

[Javi]

Please open a ticket and include your UUID, and a copy of the screenshot and/or link to this post.  Also in the ticket please clarify if this is ELK only or all Devices.

Thanks