Blackbird Posted June 16 Posted June 16 (edited) I rebooted my Polisy in hopes to get my Node servers to connect and found that my UUDI number is 00:00:00:00:00:01. I can access the admin console but "request failed" when trying to turn on lights. All PG3 nodes are disconnected and says I have no valid license for all my purchased Nodes. PG3 is 3.1.23. Problems seem to have started after I clicked an update button on my ELK node. PG3 shows connected. Im running ISY 5.8.3. Any help would be appreciated. Thanks Happy Father's day Edited June 16 by Blackbird
bpwwer Posted June 16 Posted June 16 When the ISY reports that UUID, it means that something in UDX failed and is not able to supply the ISY with the correct hardware address. You can try power cycling one or two more times and see if it corrects itself (probably give it 5 - 10 minutes after the power cycle before starting the Admin console. If that doesn't work, you'll have to submit a support ticket and get UDI involved.
Blackbird Posted June 16 Author Posted June 16 Tried that a couple times and tried "Upgrade Packages" and still didnt fix it. Any idea what support might suggest? Thanks
Techman Posted June 16 Posted June 16 One longshot you can try is removing power from the Polisy for about a minute, then boot up
tlightne Posted June 17 Posted June 17 Open a ticket with UD at this link... https://www.universal-devices.com/my-tickets/
LHymes Posted June 17 Posted June 17 I’m actually dealing with the exact same problem. I ended up reimaging my Polisy as it was out of date and developed this issue this morning after I tried to install updates. With a fresh reinstall and running package updates I’m having the same problem again.
Blackbird Posted June 17 Author Posted June 17 24 minutes ago, tlightne said: Open a ticket with UD at this link... https://www.universal-devices.com/my-tickets/ I did yesterday but was hoping for a solution before Monday. Thank you 1
Blackbird Posted June 17 Author Posted June 17 (edited) 1 hour ago, LHymes said: I’m actually dealing with the exact same problem. I ended up reimaging my Polisy as it was out of date and developed this issue this morning after I tried to install updates. With a fresh reinstall and running package updates I’m having the same problem again. Well I hope there is a fix for it. Doesn't sound like a coincidence happening to both of us within a day or two. Edited June 17 by Blackbird
Solution Blackbird Posted June 17 Author Solution Posted June 17 Michel had me upgrade to PG3X and now everything works. I am so relieved.
LHymes Posted June 17 Posted June 17 (edited) 1 hour ago, Blackbird said: Michel had me upgrade to PG3X and now everything works. I am so relieved. EDIT: It’s working! Had to physically reboot it and now it’s operating correctly with PG3X! Thanks for the info. Did you just navigate to https://polisy.local:8443/rest/pg3x.enable to install the update? I'm attempting that and get the following error: This XML file does not appear to have any style information associated with it. The document tree is shown below. <RestResponse succeeded="true"> <status>200</status> </RestResponse>EDIT: Edited June 17 by LHymes
DennisC Posted June 17 Posted June 17 9 hours ago, LHymes said: EDIT: It’s working! Had to physically reboot it and now it’s operating correctly with PG3X! Thanks for the info. Did you just navigate to https://polisy.local:8443/rest/pg3x.enable to install the update? I'm attempting that and get the following error: This XML file does not appear to have any style information associated with it. The document tree is shown below. <RestResponse succeeded="true"> <status>200</status> </RestResponse>EDIT: That is not an error, it's what should happen.
waffles Posted June 22 Posted June 22 I seem to have run into the same issue with my Polisy. Sounds like the best way forward is to open a ticket, which I will do.
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