Not seeing status of anything.

[douglasking]

I don't see the status of any devices in the Administrative Console. I tried power down, power up of both the PLM and the ISY. I cleared the Java Cache.

 

I am running isy99i Insteon_UD99 v.2.7.0. It says a new version is available. It just stopped working properly after I was out of the house for a week. It still runs programs and I can see the status of most devices on the web based devices list.

 

I tried updating to the new version 2.7.15, but it failed with an error Upgrade Failed :Invalid Length

 

I tried downloading from a web post and upgrading manually. It still failed with Invalid Length.

 

Please help.

Thanks.

[Michel Kohanim]

Hello douglasking,

 

The two symptoms (invalid length and not seeing the status) are quite related and point to your firewall software. Have you changed your firewall (or its settings lately)? What firewall software do you have?

 

With kind regards,

Michel

[douglasking]

The computer I am using (vista sony laptop) had just been "cleaned" by the geek squad and had Kaspersky installed. What now?

[Michel Kohanim]

Hello douglasking,

 

Please try the following (Adding ISY to the trusted list):

 

1. Open Kaspersky

2. Click on Settings

3. Click on Threats and Exclusions on the left

4. Click on the second Settings... button on the right

5. Click on the Trusted applications tab

6. Click on + Add, then go to Applications and select your program

7. Check check : Do not scan network traffic

8. Click OK three times.

 

With kind regards,

Michel