Notifications not coming through to iPad

[Kentinada]

Notifications are not coming through to UD Mobile on my iPad but they are on my iPhone. This used to work. I have done a sync but that has not fixed it. 

[Javi]

Go to Notifications Tab > Settings (gear icon) > Device Section, then find the mobile device.  Verify it shows Active. Click the mobile device in the list verify "Enabled" and then press the "Send Test Notification" button.

[Kentinada]

I had 3 iPad’s listed. See attached. I had to disable them all and re-enable 1 at a time.  Only 1 worked which I renamed Kent’s iPad. Not sure where the other 2 came from. Is there a way to delete them?

[Javi]

3 hours ago, Kentinada said:

I had 3 iPad’s listed. See attached. I had to disable them all and re-enable 1 at a time.  Only 1 worked which I renamed Kent’s iPad. Not sure where the other 2 came from. 

This may happen if the app is deleted or app data is cleared, the new instance of the app creates a new Device.  Apple does not let this persists or transfer between apps/devices.  If you have a screenshot taken before changing the enabled value, or remember, the "Updated" timestamps it may give some clues.  Could have happened recently or long ago, the former could be the cause of your issues using Notification Groups as the "new" device needs to be added to the group.

3 hours ago, Kentinada said:

Is there a way to delete them?

Click the Mobile Device in the list and there should be a delete option at the top.