Cant access admin console

[oamber]

Hi,

EISy v. 5.8.4

macbook pro Sequoia 15.0

I have not been able to get to my admin console for a couple weeks. I have read and read, tried everything. It seems Java will not run Start.jnlp. 

I have gone in security and ok'd to run

I have got a new start.jnlp and tried opening with control open

rebooting eisy and macbook

and many many other things, everything I can find to try after days of reading. 

I can access through my.isy but I cant program there

Anybody that can help me please?

Also, how do you put in a ticket?

thanks!

[oamber]

I found this on WIKI, unbelievable! Java remover doesn't run. Installed new java same problems. You can allow the app 100 times but it will not work. So unfortunate. All these years of dealing with super fragile UDI Jave interface I'm at my wits end. So sad.

 

• ***MAC OS Sequoia Users Please Read***

If you are using Mac OS Sequoia, and you can not find (even manually adding) your EISY in Admin Console, or it tries to connect and fails, please do the following:

Background- 

Apple now has security for Local Networks. We have found that sometimes it lets connections work for a few minutes before security kicks on (probably a grace period).

Once it kicks in, you may not be able to find and/or use AC.

Workaround-

Go to Oracle and download the JAVA uninstaller here:

https://www.java.com/en/download/uninstalltool.jsp

Uninstall JAVA and say yes to deleting the cache.

Run the installer a second time to confirm your JAVA is gone.

Then, immediately reinstall Java using this installer.

https://www.java.com/en/download/

Then download the Start app from Universal Devices here:

https://forum.universal-devices.com/topic/24381-iox-launcher/

Run start.jnlp Say Yes/OK to any prompts.

Another security measure may stop you from loading start. In that case, go to System Settings/Privacy and Security.

In that case,

1. Go to System Settings | Privacy and Security
2. In that case, look for something that says Mac OS has blocked an app from running.
3. Click to allow the app.

Then try Start.jnlp again

Once the admin console is launched, you may not see your ISY. The first time, you might have to add it manually.

Keep trying until you get a prompt popup that says allow _javaws (or IOXLauncher) to access devices on local network. VERY IMPORTANT that you say allow. 

Quit Admin Console.

You can now verify that the issue is fixed by going to System Settings/Privacy and Security and scrolling down to Local Network. You should see what you just allowed (either _javaws there or IOX launcher).

We are sorry this may be frustrating, but once you get it in the Local Network settings, it should work every time.

At this point, there is no way to manually add the file to the local network. We have reported the issue to Apple in hopes that they fix it because it's tough to get some local devices to be seen.

 

[paulbates]

Not a MAC user, can't help there. Here's how to submit a ticket and I suggest that as your next step:

https://www.universal-devices.com/my-tickets/

Edited September 30 by paulbates

[Mike desert]

I created a ticket today

Took on the Beta Mac 15.1 update of Sequoia on my Macbook.  Not sure what the issue is but one of my ISY hubs is not longer accessible in the admin console under IOX.

ISY994 with 5.3 shows fine in the IOX finder and admin console loads it.

EISY with 5.7.0 is not locatable.  ADD and IP address says Not Found.  I've done the uninstall and reinstall of Java, etc.   The hub shows in my UD mobile app and UD Web portal but will not load on my Macbook IOX Java applet.

Ticket created today.