I am having the same issue with trying to backup.  

1) I have cleared my java cache

2) Running Windows 11

3) have attempted on multiple different machines with the same result. 

4) I nuked the entire setup and factory reset with no change.  

5) attempted Config -> Upgrade Packages with no change

 

@joe.murphy@snet.net split your post out from old thread since the other one was solved (and old). If you haven't updated from PG3 to PG3X (if you're on Polisy) please attempt that then run the update package process in Admin Console again. Be sure not to be logged into both PG3/PG3x and Admin Console at the same time.

Method to upgrade to PG3x - https://wiki.universal-devices.com/Polisy:User_Guide#Upgrading_to_PG3x

Otherwise, please review and advise:

• your Firmware and UI (and don't just say "latest version" please post version number).
   
• Confirm what device you are using.
   
• Make sure you are not running any Anti-virus, firewall, or VPN and are on the same network as the device you are backing up. 
   
• Make sure your Java version is up to date (Version 8 Update 431 as of the date of this post).

 

The upgrade worked.  Thanks.