994 reboot message, lost communication with many devices

[N8N]

Hello All,

The other day i received an email message from my isy 994 that it has rebooted.

Never received one before.

Now when I log into the console, all of my switch links are not communicating.

The plm says its ok, or at least thats what I think.

The error log back to August:

Wed 2024/08/28 09:56:58 PM    System    -10011    n/a    
Wed 2024/09/18 07:44:03 PM    System    -10011    n/a    
Wed 2024/09/18 08:09:41 PM    System    -10    n/a    
Fri 2024/11/08 03:23:38 PM    System    -5    Start    
Fri 2024/11/08 03:23:41 PM    System    -170001    [Network] Established    
Sun 2024/11/10 10:20:27 PM    System    -10011    n/a    
Wed 2024/11/13 07:06:50 PM    System    -5    Start    
Wed 2024/11/13 07:07:12 PM    System    -170001    [Network] Established    

 

Some of the log file: Im curious about the -2?,

kids_hall_west    Error    1    Wed 2024/11/13 07:07:27 PM    System    Log    
kids_hall_west              Wed 2024/11/13 07:07:27 PM    System    -2    
Kitchen pots    Error    1    Wed 2024/11/13 07:07:27 PM    System    Log    
Kitchen pots              Wed 2024/11/13 07:07:27 PM    System    -2    
MBR Hall..1    Error    1    Wed 2024/11/13 07:07:27 PM    System    Log    
MBR Hall..1              Wed 2024/11/13 07:07:27 PM    System    -2    
Kids Hall KP.ON    Error    1    Wed 2024/11/13 07:07:27 PM    System    Log    
Kids Hall KP.ON              Wed 2024/11/13 07:07:27 PM    System    -2    
MBR Hall at Bathroom    Error    1    Wed 2024/11/13 07:07:27 PM    System    Log    
MBR Hall at Bathroom              Wed 2024/11/13 07:07:27 PM    System    -2    
Pool Contactor    Error    1    Wed 2024/11/13 07:07:27 PM    System    Log    
Pool Contactor              Wed 2024/11/13 07:07:27 PM    System    -2    
70.7C.41-Sensor    Error    1    Wed 2024/11/13 07:07:27 PM    System    Log    
70.7C.41-Sensor              Wed 2024/11/13 07:07:27 PM    System    -2    
Output Relay 1 Chlorine Pump    Off    0    Wed 2024/11/13 07:07:32 PM    Program    Log    
Pool Contactor    Off    0    Wed 2024/11/13 07:07:32 PM    Program    Log    
Output Relay 3 Distiller    On         Wed 2024/11/13 07:07:32 PM    Program    Log    
Great Room East    Status    Query    Wed 2024/11/13 07:14:21 PM    Web    Log    

 

I'm tempted to try reloading my latest backup file, but thought I should wait for any troubleshooting advice?

I'm not very skilled in the ways of isy, and would appreciate any suggestions/leads to get started?

 

thanks Nathan

[Geddy]

On 11/13/2024 at 7:39 PM, N8N said:

The other day i received an email message from my isy 994 that it has rebooted.

Never received one before.

Do you have a program that triggered when the ISY994 rebooted? Seems like you would. Especially an email alert. 

On 11/13/2024 at 7:39 PM, N8N said:

Some of the log file: Im curious about the -2?,

Here's what the errors mean: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages

Check this troubleshooting information out about communication issues:

https://wiki.universal-devices.com/INSTEON:_Troubleshooting_Communications_Errors

There are a few other things you can read through to see if it helps you troubleshoot a little more:

https://wiki.universal-devices.com/Main_Page#Troubleshooting_INSTEON_Communication_Errors

On 11/13/2024 at 7:39 PM, N8N said:

I'm tempted to try reloading my latest backup file

How old is the "latest backup"? Just know any changes you've made recently wouldn't be included in an older backup.

Back to the reboot - did you have a power outage? What might have caused the reboot? If a power outage or even power spike it could have damaged the PLM. Be sure if you unplug the PLM that you also unplug the ISY994 the plug the PLM in first and wait for the light to be a steady green then plugin the ISY994.

Please let us know what firmware you're running (please put the number not just "latest"/"current"). Confirm that the UI matches the Firmware you're using (Help -> About).