All Nodes not Connecting - Any help appreciated!

[matthewjocko]

Hello Everyone,

About 2 weeks ago all my nodes stopped connecting and only show disconnected.  I have tried reinstalling my nodes and physically restarting the Polisy but nothing has worked.  I looked at the logs and Polyglot v3 seems to be caught in a reboot loop.  I have attached my logs and a screenshot below.  

Any help would be super appreciated!

Thanks so much,

Matt

pg3_12-7-2024_63207-PM.zip

[Geddy]

@matthewjocko what product are you using? Your PG3 version is outdated, but your ISY version is showing a later version than what's been mentioned in the current release area. 

If you are on a Polisy you need to run the process to update to PG3x (Please read the wiki for assistance: https://wiki.universal-devices.com/Polisy:User_Guide#Upgrading_to_PG3x)

If you're on an eisy you need to get your PG3 version up to date. Not sure how/why it isn't so that's why I think you're on a Polisy.

Once you update to PG3x you should run the "reinstall all plugins" process (found in the menu of the PG3 web access). I'm not currently local to my device so cannot access to let you know where to look, but it isn't hard to find.

 

If the normal update process is not updating your PG3 then I would suggest you open a support ticket with UD to get them to help bring you up to the current versions for your system. Then things should run as expected.

https://www.universal-devices.com/my-tickets

[matthewjocko]

Hi,

Thanks for the help.  I was able to upgrade to PG3x and also update the controller as well to the latest version.  PG3x is now super slow and very unresponsive.  Also only one of my node servers is connecting and working.  I have been wanting to upgrade to eisy from polisy so figured I would take this opportunity to upgrade and have an eisy on the way.  I attached a screenshot below of the new PG3x interface showing only one of the nodes connecting.  I tried running the reinstall all plugins but it did not fix the plugins that are not connecting.  Tried a reboot also.  Also I am unable to install any new plugins from the store or see my purchased plugins.  

Thanks,

Matt

[Geddy]

@matthewjocko some things to try:

• perform full power cycle. Pull the power supply. Wait a minute and power back up. Allow 2-3 minutes for system to fully boot. 
   
• one of the options in the menu should be to switch portal profile. Be sure you login to the correct profile. 
   
• force a refresh on the browser page. 

If after these steps it’s still slow or cannot install plugins open a support ticket to get help from UD to try to get things running correctly. 

Please post back what resolves this for helping others should this be an issue.

[matthewjocko]

@Geddy Thanks again for the help.  I tried all of these things and PG3x is still having issues.  I have the eisy arriving soon, hopefully after the upgrade to the new hardware everything will be working.