btreinders Posted January 3 Posted January 3 When I select the Activate or the Purchase option they don't seem to work. And if I use the app I get an error stating it could not get the required parameters when I select the SPANIO option under the store and the app crashes. Quote
Geddy Posted January 3 Posted January 3 1 hour ago, btreinders said: When I select the Activate or the Purchase option they don't seem to work I would suggest just trying on the web interface for the time being. Make sure that you're logged into the portal. Sometimes you might need to reestablish the portal account. On the web for PG3x click on System -> Switch Portal Profile Then login to the portal again. Somebody else posted they couldn't log into the portal an hour or so ago. Perhaps there was a short outage. Seems to be available currently though. I haven't attempted to activate or buy any plugins so not sure if there are underlying issues. Quote
btreinders Posted January 3 Author Posted January 3 @Geddy I did the switch profile based on your suggestion and it still does not work. I'll try again tomorrow and see if there is an issue right now. Quote
Geddy Posted January 3 Posted January 3 @btreinders I would suggest opening a support ticket today and seeing if there's an issue or just getting further troubleshooting steps. Please post back what helps resolve this in case others face similar issue. https://www.universal-devices.com/my-tickets Quote
btreinders Posted January 4 Author Posted January 4 4 hours ago, Geddy said: @btreinders I would suggest opening a support ticket today and seeing if there's an issue or just getting further troubleshooting steps. Please post back what helps resolve this in case others face similar issue. https://www.universal-devices.com/my-tickets Opened a ticket and they said the SPANIO requires the new OS 14 so they were premature in advertising it. 1 Quote
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