pwmcmaho Posted 14 hours ago Posted 14 hours ago Had a PLM that bit the dust, and got a replacement ... factory reset to be clean and then did the traditional restore. twice... Am having trouble with a program that is supposed to be triggered by a combo of a variable value and switch action (aka the "keep the nighttime lights on even when you turn some of them off via another program") ... sorry for the sarcasm this evening ... Anyhow, tried troubleshooting for a bit and decided to pop into the event view to watch the coms ... and then I noticed that the event viewer is empty ... at logging level 3 it is not showing anything when buttons on remotes are pressed, KPL or switches or ... completely dumbfounded ... or maybe not enough sleep. Thoughts? Thanks! Quote
paulbates Posted 6 hours ago Posted 6 hours ago Under Tools/Diagnostics there are options to see PLM links and ISY links. Can you capture and post both of those? Quote
Brian H Posted 6 hours ago Posted 6 hours ago Restore or the replace PLM? If you did not use the replace function. All the old PLM links are in the modules and the new PLM will not see the messages sent to the old PLM. Paulbates tests will give you much needed information. If the information shows many links look at the back of the old PLM for its ID and see if the old PLM ID is in the displayed information. Quote
pwmcmaho Posted 5 hours ago Author Posted 5 hours ago 1 hour ago, paulbates said: Under Tools/Diagnostics there are options to see PLM links and ISY links. Can you capture and post both of those? I see the PLM links table, but not an ISY links option ... PLM Links Table.v5.8.4__Wed 2025.01.22 08.08.40.xml Quote
pwmcmaho Posted 4 hours ago Author Posted 4 hours ago 1 hour ago, Brian H said: Restore or the replace PLM? If you did not use the replace function. All the old PLM links are in the modules and the new PLM will not see the messages sent to the old PLM. Paulbates tests will give you much needed information. If the information shows many links look at the back of the old PLM for its ID and see if the old PLM ID is in the displayed information. I believe I did replace when I started up from scratch, however, upon looking this morning, I don't actually see a "replace" option. Sadly, I don't have the old PLM, it was sent to Insteon on RMA and then they sent me a new one ... Just for completeness, here is the About on the controller, firmware versions I'm using ... Quote
paulbates Posted 4 hours ago Posted 4 hours ago (edited) 39 minutes ago, pwmcmaho said: I see the PLM links table, but not an ISY links option ... PLM Links Table.v5.8.4__Wed 2025.01.22 08.08.40.xml 3.05 kB · 0 downloads PLM Links and iox links. Can you post those 2?. They should compare identically, or close to it. I can see only 2 links in the picture and one of the 000s. That's not good. Also, what does PLM Info/status say when you look at it? Where this could be going is that the last back-up you had, backed up a corrupted link table from a failing PLM. Do you have other, older backups? Edited 4 hours ago by paulbates Quote
pwmcmaho Posted 3 hours ago Author Posted 3 hours ago 26 minutes ago, paulbates said: PLM Links and iox links. Can you post those 2?. They should compare identically, or close to it. I can see only 2 links in the picture and one of the 000s. That's not good. Also, what does PLM Info/status say when you look at it? Where this could be going is that the last back-up you had, backed up a corrupted link table from a failing PLM. Do you have other, older backups? PLM Info/Status When I go to the IOX Links Table it wants me to chose a device: Not sure if that is what is expected or how to proceed there. As for backups ... I have a couple of older ones (from end of last year) ... which would be close to relevant, minus a few new devices I've added... Do you think doing a Restore IOX would be worth a shot? The only other thing I did last night, just to make sure all the cards are on the table was to do a "restore devices" just to make sure they were all clean ... (hoping that didn't create the problem or make it worse) ... Thanks! Quote
Techman Posted 2 hours ago Posted 2 hours ago @pwmcmaho When you replaced your PLM did you exactly follow the attached procedures? Is the PLM address, that's showing up in your PLM Status your new or previous PLM? Replace PLM Procedure (EISY or POLISY).pdf 1 Quote
paulbates Posted 2 hours ago Posted 2 hours ago What does the plm links look like? I would pick a few wired in and plug in modules and individually right-click on them and pick "restore device" and retest devices. Did that help? Quote
IndyMike Posted 2 hours ago Posted 2 hours ago @pwmcmaho, an easier way to look at the device links (and compare them): "right click" on the device in the admin tree. This should bring up a menu that includes "diagnostics" (1st graphic below). Select "Show Device Links Table" and the ISY will read the Link Table and present all of the stored Links (second graphic). At the bottom of the displayed table is a "Compare" button. Select this and the ISY will display a second table of what I believes "Should" be in the device. It will also highlight discrepancies. If you can post tables for a device, we should be able to determine whether they are configured correctly. The above is the process, However, the PLM table that you posted contains only 21 links. That's simply not enough links. Either something went south during the upgrade process, or you had a bad backup. Please re-try the PLM replace using the procedure that @Techman posted. If things still don't work, we'll assume that backup is bad and revert to an earlier backup. 1 Quote
pwmcmaho Posted 1 hour ago Author Posted 1 hour ago 1 hour ago, Techman said: @pwmcmaho When you replaced your PLM did you exactly follow the attached procedures? Is the PLM address, that's showing up in your PLM Status your new or previous PLM? Replace PLM Procedure (EISY or POLISY).pdf 170.85 kB · 1 download Yuppers on that one ... Did a full reset on the PLM before starting just to make sure it was clear... Quote
pwmcmaho Posted 1 hour ago Author Posted 1 hour ago 1 hour ago, paulbates said: What does the plm links look like? I would pick a few wired in and plug in modules and individually right-click on them and pick "restore device" and retest devices. Did that help? It's wild ... I picked a wired KPL and did a restore device and watched the Event Viewer log run through the restoration ... and then when it was done, cleared the viewer and when pushing any of the buttons on the KPL, there is no activity ... Here is a shot showing the full PLM Links Table, a compare of that KPL ... and then the event viewer ... it was showing activity when I ran the "start" for each of the links table and the compare ... and then I cleared it and pushed the buttons on the KPL ... on, off, fast on, fast off, etc. That KPL is linked to three other hardwired devices and a no-load switch (for virtual 3-way) ... but there is not events showing for any of them ... hmm..... Quote
IndyMike Posted 53 minutes ago Posted 53 minutes ago @pwmcmaho, the following table is what you posted 3 hours ago. It shows 21 unique device addresses and 23 total records. 19 of the devices are listed as "responders only" (FL=E2). These devices cannot send messages to the PLM (this is what you are seeing above). You should be able to turn these on/off from the admin console. 2 of the devices have control links for the PLM (FL=A2). I've highlighted these in the table. These 2 devices can communicate back to the PLM when they are manually activated. Again, you either had an aborted PLM restore, or a bad backup. 1 Quote
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