lalang Posted January 30 Posted January 30 Lately a number of my Insteon devices will not react to commands. I have to activate them numerous times before the lights go on or off. I'm wondering if restoring the PLM would help? All my devices are powered, so I assume i just hit restore and see what happens. If this isn't the problem, do you have any idea what should try. I do have a Insteon Extender in the line and it shows sold green. I have tried to move it, but that didn't help.
paulbates Posted January 30 Posted January 30 (edited) A first step would be to pick a problematic device, right click and then restore device. Repeat on several more problematic devices. How did that go? It sounds like your PLM is old... How old? There's a white sticker on the back with 4 numbers, what are they? Old PLMs can slowly die and need replacing. Restores can seem like they're helping, but if the PLM is old, it's just a matter of time and you should plan on replacing it before things get worse. Edited January 30 by paulbates 1
lalang Posted January 30 Author Posted January 30 The PLM # is 2413S and the revision # is 2.4 2817 Is this an older unit?
Techman Posted January 30 Posted January 30 The PLM was manufactured in July 2017. The current PLMs have improved hardware and firmware.
paulbates Posted January 30 Posted January 30 Did you try 'restore device' to a few of the problem devices? If you look at tools/diagnostics/plm links, how many links are there in the list? 1
lalang Posted February 12 Author Posted February 12 Techman... I recieved a new PLM yesterday. To install it, do i just plug it into the EISY, power it up and restore the PLM from within the UD portal software? I don't want o lose everything. I have afair amount of devices.
apostolakisl Posted February 12 Posted February 12 1 hour ago, lalang said: Techman... I recieved a new PLM yesterday. To install it, do i just plug it into the EISY, power it up and restore the PLM from within the UD portal software? I don't want o lose everything. I have afair amount of devices. I suggest you do a factory reset first, just to be certain it is clean, but otherwise yes. Be sure to NOT hit delete PLM.
lalang Posted February 12 Author Posted February 12 Got it... Thank you for your help. I'll post it this fixed my problem.
Techman Posted February 12 Posted February 12 @lalang Attached is the procedure for replacing the PLM Replace PLM (ISY994).pdf Replace PLM Procedure (EISY or POLISY).pdf 1
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