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Restore PLM

lalang
in IoX Support

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Posted

Lately a number of my Insteon devices will not react to commands. I have to activate them numerous times before the lights go on or off. I'm wondering if restoring the PLM would help? All my devices are powered, so I assume i just hit restore and see what happens. If this isn't the problem, do you have any idea what should try. I do have a Insteon Extender in the line and it shows sold green. I have tried to move it, but that didn't help.

A first step would be to pick a problematic device, right click and then restore device. Repeat on several more problematic devices. How did that go?

It sounds like your PLM is old... How old? There's a white sticker on the back with 4 numbers, what are they?

Old PLMs can slowly die and need replacing. Restores can seem like they're helping, but if the PLM is old, it's just a matter of time and you should plan on replacing it before things get worse.

Edited by paulbates

    • Like 1
    • Author

    The PLM # is 2413S and the revision  # is 2.4 2817

    Is this an older unit?

    • 2 weeks later...
    • Author

    Techman... I recieved a new PLM yesterday. To install it, do i just plug it into the EISY, power it up and restore the PLM from within the UD portal software? I don't want o lose everything. I have afair amount of devices.

    1 hour ago, lalang said:

    Techman... I recieved a new PLM yesterday. To install it, do i just plug it into the EISY, power it up and restore the PLM from within the UD portal software? I don't want o lose everything. I have afair amount of devices.

     I suggest you do a factory reset first, just to be certain it is clean, but otherwise yes. Be sure to NOT hit delete PLM. 

    • Author

    Got it... Thank you for your help. I'll post it this fixed my problem.

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