Jump to content
View in the app

A better way to browse. Learn more.

Universal Devices Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

New PLM. EISY can transmit but does not receive.

Featured Replies

Posted

Finally had my 8 year old serial PLM completely die.  Just received my new one.  Followed the instructions to replace and restore the PLM (plug in PLM, boot EISY, etc).  Did a restore PLM and manually restored devices that had issues....

I can send commands to individual devices now from the admin console, but it will not receive states from the devices nor can I send commands to groups or scenes.  In most cases I can query an individual device but that's about it.

What am I missing here?  Did the devices' link tables get written but possibly the PLM did not?  

Thanks y'all!

EDIT: Tried rebooting EISY through both power cycle and Reboot command in admin console.  Still no luck.

EDIT 2: Another weird symptom.  Seems like items are missing from the scenes in the admin console (on levels, etc.) 
image.thumb.png.cdda05790b779326f9804bcc4f4262cd.png

Edited by AD8BC

Solved by IndyMike

Go to solution
  • Author

Just looked at my PLM links table.  Seems a little light.  Yet trying to do another PLM Restore does nothing.  What should my next steps be?image.png.0e0613329d2e5aa84b869ab7b3f47c8f.png

  • Solution

@AD8BC, as you probably already realize, your PLM is only linked to 4 devices.  Something is seriously wrong with the restore.

If you have a recent backup, try restoring the EISY then follow with a PLM replace procedure (EISY needs a reboot to recognize the New PLM).    

  • Author
1 hour ago, IndyMike said:

@AD8BC, as you probably already realize, your PLM is only linked to 4 devices.  Something is seriously wrong with the restore.

If you have a recent backup, try restoring the EISY then follow with a PLM replace procedure (EISY needs a reboot to recognize the New PLM).    

That makes sense. I've got a good backup that should work. Should I do a factory reset of the PLM first? 

  • Author

It's all good. Thanks IndyMike! The second PLM restore after I restored from my backup went so much better. 

Edited by AD8BC

Guest
This topic is now closed to further replies.

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.