Troubleshooting one problem, and I created another. I cannot complete authentication via Java console. 

I have access to the portal, and the CLI via SSH. I've tried hardware password reset via three clicks of reset button on device. I still fail auth.

Is it possible to change PW via portal, or CLI? Any other suggestions?

TY

Just off the top of my head, you might try accessing by ssh and then:

sudo passwd <username>

Not sure what username you need to change here.

Sudu command not found in the bash shell, and I think it would likely change the shell password - it is the java console I need access to.

 

[admin@eisy ~]$ sudu passwd 
-bash: sudu: command not found

Currently, I have access to both the portal and the CLI but despite multiple "three clicks" or the multipurpose button, I am unable to access console with admin/admin or any previous passwords. 

sudo, not sudu

It would probably be the admin password, so

sudo passwd admin

Edited March 16Mar 16 by Guy Lavoie

Yes - you're right. Typed a bit too quickly. Unfortunately, this seems to only changes the password for the BASH shell. The console password was not affected.

Ok I just went to my PC to try things out. I logged into unix via ssh, and the "who" command only shows me, as admin. Then I logged in the admin console (java), went back to my ssh session, and did "who" again, and I still only see my admin session. So the admin console isn't appearing as a unix user (which probably makes sense, and is a user within IoX instead). So the passwd command wouldn't help here. UDI might have a command line way of changing the password on a console user, but I don't know what it is.

10 minutes ago, Guy Lavoie said:

Ok I just went to my PC to try things out. I logged into unix via ssh, and the "who" command only shows me, as admin. Then I logged in the admin console (java), went back to my ssh session, and did "who" again, and I still only see my admin session. So the admin console isn't appearing as a unix user (which probably makes sense, and is a user within IoX instead). So the passwd command wouldn't help here. UDI might have a command line way of changing the password on a console user, but I don't know what it is.

Appreciate the investigation. Let's see if someone can shed some light.

From support:

1. ssh to eisy
2. sudo rm /var/isy/FILES/CONF/0.UCF 
3. sudo service isy restart 

Resets to the default admin/admin. Works like a charm.

Nothing like getting it from the source!