EISY and Windows 11

[gschoffstall]

I just got communications re-established with Michel's help. This was under Windows 10. Thank you very much for helping me through it. No sooner than having this done, I reacted to Microsoft's impending shutdown of Win10 support. You guessed it, I updated to Windows 11, and it broke me again. I have another machine running Windows 10 and it still works fine. I just cannot get Win 11 to do anything. I downloaded the latest .jnlp file and tried to run it. When it didn't know how to open it, I made Java.exe the default to open those files. It keeps asking me to run it one time, and won't run the file. Any ideas? BTW, the portal does work in Win 11. It seems to be almost like the Win 10 issue, but with a twist. Thanks,  George

[Geddy]

4 minutes ago, gschoffstall said:

It keeps asking me to run it one time, and won't run the file. Any ideas?

Clear the Java cache - checking all three boxes!

      

Make sure that you have the "Java(TM) Web Launcher" selected as the "Opens With" for the start.jnlp and not just "java.exe. Java Web Launcher is the javaws.exe file found in the "bin" directory of the current installed Java version. Be sure you have standard java downloaded from java.com (currently: Version 8 Update 441 / Release date: January 21, 2025).

What you're describing is related to the java cache. The start.jnlp thinks the icon is already on the desktop so it's not making a new link/icon. Once you clear the java cache just run start.jnlp again (as long as it's using the java web launcher) and it should add the icon to your desktop again.

If you did an update from Win10 to Win11 on the computer you might need to perform an uninstall and reinstall of Java and perhaps get the java cleaner to remove any "old" or random versions of Java on your system before reinstalling, but that's only if the simple process above doesn't resolve your issue.

[gschoffstall]

Thanks for the suggestion, Geddy. Unfortunately, no joy. I uninstalled Java, rebooted, reinstalled Java from the website with the correct current version 8.441. I cleared cache again for good measure. I went to the default file setup and selected the .bin folder of Java 8.441 and selected javaws.exe. When I tried to run start.jnlp again it reverted to the same run once merry go round, never putting an icon on the desktop.

[gschoffstall]

It is interesting to note that I updated two laptops to Windows 11. I just ran the same actions on the other PC, and it worked like a charm. I can tell you the one that works is an older I7 Dell, and the one giving me fits is a newer Dell with an I9, which they've now taken to calling Core 9. 

[Geddy]

@gschoffstall interesting that some work fine and the one isn't working. I've got Win10 and Win11 laptops and both work fine. I'm not sure what chip is in the Win11 computer, but it's a simple Dell model so probably not a "core 9".

Typically, based on your description, simply clearing the java cache and running start.jnlp again will work. I know this is the fix after a Java update if the link to IoX Launcher is "broken"/not working.

Will you try this approach:  In a web browser open this:  http://eisy.local:8080/admin.jnlp (I'm on Chrome and it puts a "keep" option in the download area in the top right of the browser window.

That should save it in your default download directory. Double click the saved file (admin.jnlp). That should take you directly to the eisy IoX login screen. If it doesn't then something is wrong with the Java install or how the Java Web Launcher is linked to open .jnlp (even though you appear to have it correct in the screenshot above). 

Speaking of the screen shot...you've got jp2launcher.exe showing. That's an odd thing to have on Win11 (at least I haven't noticed it before...I remember that on old Windows systems (Visa age). You might need to run the Java Uninstall tool (https://www.java.com/en/download/uninstalltool.jsp) to remove outdated or random installed java versions on your system.

If the admin.jnlp file doesn't work then next step would be to open a support ticket to get some help with the issue.

https://www.universal-devices.com/my-tickets

If you end up going through a support ticket please post back with the fix so that it might help others should this issue come up again. 

[gschoffstall]

Geddy, I got to the point of making a ticket, but before that in my flailing about I almost bricked my pc. Fortunately, Dell Support Assist kicked in and sort of rescued my pc from the dump. They put the system back to original delivery state with Windows 10 Pro. I have to rebuild everything, so there's that. But fortunately, in rebuilding, the first thing I did was get Java and run the admin console. It worked and I'm probably going to ride Windows 10 Pro until I can't. At this point I am so frustrated with Microsoft forcing the update - and you know it's all about the money anyway. Enough from the soapbox. I'll be busy rebuilding both my i7 and my core9. Thanks for trying. FYI, I did everything possible before the thing stopped responding and wouldn't boot. I deleted the file association in the registry and let it find it again. I tried forcing the file association. I tried making sure the start file could find the executable by putting the start file in the java folder. I tried running the file from the command prompt. Microsoft reinstalled Windows 11 so many times that the original Windows 10 recovery information was gone. I might be looking for a new OS. I'm really tired if the drama and wasted time over something that should never happen. Again, Thanks to all who tried to help.

[Geddy]

3 hours ago, gschoffstall said:

It worked and I'm probably going to ride Windows 10 Pro until I can't. At this point I am so frustrated with Microsoft forcing the update - and you know it's all about the money anyway.

Glad it (finally) worked out. I'm with you keeping Win10 as long as I can. My primary home laptop is Win10 and not able to upgrade to Win11 for hardware reasons and I don't want to skirt those just to force an update on that system. I've got work systems that are running Win11 so I'm good keeping the Win10 operational as long as I can. All businesses are "all about the money". That's what makes them businesses...and some are more successful than others!

Seems like some crazy stuff if your system kept forcing an install or re-install of Win11. You must have really been doing some risky adjustments.