rwsani99 Posted April 23 Posted April 23 Polisy running 5.9.1. When using the Diagnostics->Show Device Links Table, I seem to be getting the subject error message for a large number of my Insteon devices. The error message pops up even while the Events Viewer shows that communication commands are still being sent back and forth between the device and PLM. In the past, I thought this type of error would show up after the Polisy had given up on polling the device. Has anything changed? Any suggestions on what I could try? Most of my devices are working reliably and those with only a couple of links succeed without this error. Any advice appreciated. Quote
Techman Posted April 23 Posted April 23 It's possible that the link tables in your devices got corrupted. Try doing a "restore device" on the devices you're havings issues with. Quote
IndyMike Posted April 24 Posted April 24 @rwsani99, could you post a copy of the event viewer for when this occurs? There are a number of possible issues that could cause this (serious noise issues, PLM address change, PLM failure). Need to see the event viewer to determine which path to send you down. Quote
rwsani99 Posted 16 hours ago Author Posted 16 hours ago Thanks for the replies and I'm sorry it's taken my so long to get back with a reply. Below is a copy of the Even Viewer when I try to Show Device Links Table and it fails. Since my original post, I have replaced the PLM and the device does seem to respond to most commands from my Polisy. But while my overall system seems more reliable with the new PLM, I still get these failed replies when I try to Show Device Links Table. Sat 05/03/2025 09:14:06 AM : [INST-TX-I2CS] 02 62 4E 7D 16 1F 2F 00 00 00 0F FF 01 00 00 00 00 00 00 00 00 C2 Sat 05/03/2025 09:14:06 AM : [INST-ACK ] 02 62 4E.7D.16 1F 2F 00 00 00 0F FF 01 00 00 00 00 00 00 00 00 C2 06 (00) Sat 05/03/2025 09:14:15 AM : [INST-TX-I2CS] 02 62 4E 7D 16 1F 2F 00 00 00 0F FF 01 00 00 00 00 00 00 00 00 C2 Sat 05/03/2025 09:14:15 AM : [INST-ACK ] 02 62 4E.7D.16 1F 2F 00 00 00 0F FF 01 00 00 00 00 00 00 00 00 C2 06 (00) Sat 05/03/2025 09:14:24 AM : [INST-TX-I2CS] 02 62 4E 7D 16 1F 2F 00 00 00 0F FF 01 00 00 00 00 00 00 00 00 C2 Sat 05/03/2025 09:14:24 AM : [INST-ACK ] 02 62 4E.7D.16 1F 2F 00 00 00 0F FF 01 00 00 00 00 00 00 00 00 C2 06 (00) Sat 05/03/2025 09:14:28 AM : [All ] Writing 0 bytes to devices And when I issue a Restore Device, I see the following communications, but the device still shows writes pending to the device : Sat 05/03/2025 09:23:38 AM : [ 4E 7D 16 1] Preparing Device 'Kitchen Pantry Light' for Restore Sat 05/03/2025 09:23:38 AM : [ 4E 7D 16 1] Device 'Kitchen Pantry Light' ready for Full Restore Sat 05/03/2025 09:23:38 AM : [All ] Writing 19 bytes to devices Sat 05/03/2025 09:23:38 AM : [INST-TX-I1 ] 02 62 4E 7D 16 0F 0D 00 Sat 05/03/2025 09:23:38 AM : [INST-ACK ] 02 62 4E.7D.16 0F 0D 00 06 (00) Sat 05/03/2025 09:23:39 AM : [INST-SRX ] 02 50 4E.7D.16 71.17.44 2B 0D 02 (02) Sat 05/03/2025 09:23:39 AM : [Std-Direct Ack] 4E.7D.16-->ISY/PLM Group=0, Max Hops=3, Hops Left=2 Sat 05/03/2025 09:23:39 AM : [4E 7D 16 0 ] Calibrating engine version Sat 05/03/2025 09:23:39 AM : [INST-TX-I2CS] 02 62 4E 7D 16 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 Sat 05/03/2025 09:23:39 AM : [INST-ACK ] 02 62 4E.7D.16 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00) Sat 05/03/2025 09:23:40 AM : [INST-SRX ] 02 50 4E.7D.16 71.17.44 2B 2F 00 (00) Sat 05/03/2025 09:23:40 AM : [Std-Direct Ack] 4E.7D.16-->ISY/PLM Group=0, Max Hops=3, Hops Left=2 Sat 05/03/2025 09:23:49 AM : [INST-TX-I2CS] 02 62 4E 7D 16 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 Sat 05/03/2025 09:23:49 AM : [INST-ACK ] 02 62 4E.7D.16 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00) Sat 05/03/2025 09:23:58 AM : [INST-TX-I2CS] 02 62 4E 7D 16 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 Sat 05/03/2025 09:23:58 AM : [INST-ACK ] 02 62 4E.7D.16 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00) Sat 05/03/2025 09:24:02 AM : [4E 7D 16 1 ] Memory : Write dbAddr=0x0032 [00] cmd1=0x2E cmd2=0x00 Sat 05/03/2025 09:24:02 AM : [INST-TX-I2CS] 02 62 4E 7D 16 1F 2E 00 01 06 00 00 00 00 00 00 00 00 00 00 00 CB Sat 05/03/2025 09:24:02 AM : [INST-ACK ] 02 62 4E.7D.16 1F 2E 00 01 06 00 00 00 00 00 00 00 00 00 00 00 CB 06 (00) Sat 05/03/2025 09:24:11 AM : [INST-TX-I2CS] 02 62 4E 7D 16 1F 2E 00 01 06 00 00 00 00 00 00 00 00 00 00 00 CB Sat 05/03/2025 09:24:11 AM : [INST-ACK ] 02 62 4E.7D.16 1F 2E 00 01 06 00 00 00 00 00 00 00 00 00 00 00 CB 06 (00) Sat 05/03/2025 09:24:14 AM : [INST-SRX ] 02 50 4E.7D.16 71.17.44 2B 2E 00 (00) Sat 05/03/2025 09:24:14 AM : [Std-Direct Ack] 4E.7D.16-->ISY/PLM Group=0, Max Hops=3, Hops Left=2 Sat 05/03/2025 09:24:14 AM : [4E 7D 16 1 ] Memory : Write dbAddr=0x0021 [00] cmd1=0x2E cmd2=0x00 Sat 05/03/2025 09:24:14 AM : [INST-TX-I2CS] 02 62 4E 7D 16 1F 2E 00 01 05 00 00 00 00 00 00 00 00 00 00 00 CC Sat 05/03/2025 09:24:14 AM : [INST-ACK ] 02 62 4E.7D.16 1F 2E 00 01 05 00 00 00 00 00 00 00 00 00 00 00 CC 06 (00) Sat 05/03/2025 09:24:15 AM : [INST-SRX ] 02 50 4E.7D.16 71.17.44 23 2E 00 (00) Sat 05/03/2025 09:24:15 AM : [Std-Direct Ack] 4E.7D.16-->ISY/PLM Group=0, Max Hops=3, Hops Left=0 Sat 05/03/2025 09:24:17 AM : [INST-SRX ] 02 50 4E.7D.16 71.17.44 2B 2E 00 (00) Sat 05/03/2025 09:24:17 AM : [Std-Direct Ack] 4E.7D.16-->ISY/PLM Group=0, Max Hops=3, Hops Left=2 Quote
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