Hi all,

I have a PolisyPro running 

Firmware IoX v.5.9.1 (2025-03-05-10:18:08)

UI  IoX v.5.9.1 (2025-03-14-16:21:41)

all the lights seem to work fine I can update existing switches, etc.,

Here is the issue is when i go to add a new insteon device, I am not hearing that all so lovely beep on the PLM, when i click on the bulb, fill in the info the address, name, device type (tried both auto discover and selected the device type) select ok and the dialog just disappears and nothing happens.

 

I have added many devices before with out any issues, i have tried reboot of the Polisy no help..

 

tried searching for an answer no luck not sure what I need to do, the PLM connects to the Polisy via db9 to RJ11 the current device I am trying to add was a Dimmer module 2457D2

 

any help is always appreciated

 

Mark

What device are you trying to add

Are you using the IoX Launcher to access your Polisy

Are the other insteon devices in your network dual band?

What is the address of the device you're trying to add

Under link management, when you click on  "NEW INSTEON DEVICE" and add the device address xx.xx.xx what happens?

Hi

Yes using Iox launcher to get to the UI on my win 10 machine

Yes all devices are dual band have well over 50+ insteon and have 3 - schage door locks via zwave

The device is a dimmer module model 2457D3 address is 47.86.34

When i add the device address name and trybeithe auto discover or select the device type the dialog just dissapears and I dont see any of the usually writing to device stuff.

Edited June 23Jun 23 by mjohnson007

How old is your plm?

If you're not sure, there's a sticker on the back with four digits, post those digits 

I found another device as I thought tat was the lastly one I had and tried that and it worked fine so I guess that dimmer is a dud sad as it's out of warranty as bought it years ago.

Thanks for the help

@mjohnson007

Take a close look at the device address, sometimes the 8 and the B can be misread. It happens a lot.

Also factory reset the one that won't add, sometimes that wakes them up

Try factory reset as suggested by Paul. Also try manual linking, by going into (IoX): "Link Management" -> "Start Linking", then go press the link button on the device.

 

Another thing: I've had that disappearing dialog box when trying to add a device. It turned out that...the device was already existing in my device list. it doesn't tell you that it already exists, the box just disappears.

Edited June 24Jun 24 by Guy Lavoie