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Mail Server Failure

bktong

By bktong
in ISY994

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bktong Member

bktong

Posted
Posted

With the latest ISY 2.7.15, my e-mail notification used to work and I have not modify emails/notifications setting. I'm not getting notifications after the program ran. I did further using the [Test] button at the Configuration tab, I get [-50001] Mail Server failure [AUTH LOGIN not accepted].

 

 

I rebooted ISY but did not fix it.

 

What should be the next steps?

 

Thanks.

 

Billy

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bktong Member

bktong

Posted
  • Author
Posted

Rand and Michel,

 

I reconfigured as specified on the link but I'm still having issues. I use hotmail.com. So, my settings:

 

SMTP Server: smtp.live.com

SMTP Port: 587

UserID: xxxxxxxxxxxxx@hotmail.com

Password: **********

From: ISY Alert

Timeout(ms): 1000

Use TLS: Checked

 

I also tried port 25 and TLS unchecked. Still no go.

 

Billy

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TomW Newbie

TomW

Posted
Posted

Hi Michel and Rand,

 

Setup my gmail account and I am receiving my alerts again. I am not sure if that is a good thing... A few days without pages was nice.

 

I didn't know that I should have been using my own account for alerts. If things are working I usually just use the defaults. Are there other configuration items that I should be customizing and not using the default?

 

Thanks for the quick response and pointers to the relavent wiki pages.

 

Thanks. Great Product and Support.

/Tom

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sanders2222 Advanced

sanders2222

Posted
Posted

Am I a problem? Saturday I started adding programs for an EZFlora and by Monday, I had everything wired up and working. But I noticed my notifications stopped. I checked the forum this week and following some of the recommendations above, I tried to set up my ISY messages to route through Hotmail, then Comcast. All produced various 50001 errors.

 

So I set up a gmail address to check that option. The test worked. However, I started to get 2-3 'Garage Door Open' notifications every minute. After five minutes of that, I changed the SMTP settings back to Default. I still was getting the messages from the gmail account.

 

I checked my console and there was no activity showing on the program list or in the event viewer. So I closed my console and reopened it to discover a program (with notifications) was looping!

 

I disabled the looping program, set the SMPT server with a false password and removed the notification from my 'Garage Door Open' program and deleted all my notification addresses. A half hour later, I was still getting notifications, but that may be a due to a backlog of hundreds of messages than may have been sent in a 10 minute span. Hopefully, damage control has succeeded in stopping new messages. Things have been quite for the last 15 minutes or so.

 

But what I find with 2.7.15, I can leave my 2 computers for some time, come back later, log on, the console window is already open and the logon comes up. While this is convenient, what I find is, sometimes, all functionality of the console does not work or behavior seems strange. This may have something to do with having the console open on 2 computers at the same time, I’m not sure. I find closing the console and re-opening it seems to correct the problems and restore full functionality. Lessons learned!

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Michel Kohanim Wise Elder

Michel Kohanim

Posted
Posted

Hello sanders2222,

 

First of all, apologies for the inconvenience.

 

We have not been able to figure out how to work with hotmail yet. I assume they require a client certificate.

 

You can use our temporary mail server:

http://forum.universal-devices.com/viewtopic.php?t=4818

 

As far as the consoles being open, that should not matter. ISY automatically expires subscriptions if the computer/Admin console does not respond (usually when the computer goes to sleep).

 

With kind regards,

Michel

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sanders2222 Advanced

sanders2222

Posted
Posted

Michel,

Thanks for your quick response to my problem. As always, your support is unsurpassed by anyone! Since my previous message, I was able to restore notifications through a new Gmail account I set up today.

I also have to be careful that my garage door notification program stays disabled. When enabled, it loops in the else path, sending repeating notifications. If disabled, the If statement is called by another program. Then sets the home in the ‘Away’ mode. The else path buzzes me twice that I drove off and forgot to close the garage door. If there is a better way to code this logic, I’m open to suggestions.

Program Away Set
If
       Program 'Flag Leaving' is True
   And Program 'Flag Away' is False
   And Program 'Flag Garage' is False
   And Program 'Leave' is True

Then
       Run Program 'Flag Leaving' (Else Path)
       Run Program 'Flag Away' (Then Path)
       Run Program 'Leave' (Else Path)
       Send Notification to 'Migrated'

Else
       Run Program 'Flag Leaving' (Else Path)
       Run Program 'Flag Away' (Else Path)
       Run Program 'Leave' (Else Path)
       Repeat 2 times
          Run Program 'Garage Door Open' (Then Path)
          Wait  10 seconds

NOTE: THIS EVENT MUST BE DISABLED TO PREVENT LOOPING!
If conditions set by 'Leave' when KPL Go button is pushed (True). Checks if:
Garage door is closed (flag is False):  
-  Then path sets Away flag true, Leave flag false, then notifies AWAY SET successful.
Garage door is open (flag is True):
-  Else path sets Leave flag false and notifies GARAGE DOOR OPEN twice, away failed.

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  • 2 weeks later...
picc02766 Newbie

picc02766

Posted
Posted
Hello sanders2222,

 

***

We have not been able to figure out how to work with hotmail yet. I assume they require a client certificate.

 

You can use our temporary mail server:

http://forum.universal-devices.com/viewtopic.php?t=4818

***

 

With kind regards,

Michel

 

Must be a similar issue with 1&1? (1and1.com) I have several email accounts with them and no matter what I try I cannot get the ISY email to work. Never had a problem with any other clients including iPhone.

 

The ISY error generated is "-50001 Mail Server failure (password not accepted)" but I am positive the password is correct.

 

It does seem to work OK with an SMTP account I have with Comcast, but it would be nice to get my automation specific 1and1 accounts functional.

 

Thanks for your help!

 

Rob

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picc02766 Newbie

picc02766

Posted
Posted
Hi Rob,

 

Three questions:

1. For 1and1, do you know whether or not they use TLS?

2. Are you filling out the from field to match your account/user name?

3. Do you know which port they use?

 

 

With kind regards,

Michel

 

Hi Michel,

1) I'm not sure, still checking into this - their instructions for configuring Thunderbird seem to suggest they do require TLS. However in all my Outlook accounts, the encryption setting for the smtp server is configured as "none" (other choices are TLS and SSL) and it works OK. I must admit all I know about TLS is that it is some sort of encryption or security protocol.

2) The "From" field? No, I have been leaving that blank. I put the account info in the UserID field - now I'm really confused.

3) 25 or 587 both work

 

Thanks!

Rob

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  • 3 weeks later...
bktong Member

bktong

Posted
  • Author
Posted

Michel,

Since I have problem with setting up using hotmal, have you fixed the original problem with the mail server on your side (UD mail server)?

 

I tried with setting back to default and did a test, I am still getting the mail server error messages.

 

Please update.

 

Thanks.

Billy

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  • 2 weeks later...
picc02766 Newbie

picc02766

Posted
Posted
Hi picc02766,

 

Yes, please try entering your email address in the From field.

 

Rand

 

Thanks Rand, finally got around to trying this. Even with my email address in the "From" field I still get the same error, with or without TLS on either port 587 or 25.

 

I'm still at 2.7.15.

 

Thanks,

Rob

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picc02766 Newbie

picc02766

Posted
Posted
Hi Robb,

 

Please try synchronizing your ISY's time with the network time server. If that also fails, then the problem is that ISY does not have any access to the Internet.

 

We had to migrate our old mail server to a new one the information for which is available in 2.8.1.

 

With kind regards,

Michel

 

Thanks Michel, the NTP sync works fine although it was off by 2 seconds when I manually synced it a few minutes ago (it's set to sync every 24 hours). FYI, the temporary email credentials provided by you do work well, I'm just trying to get t working with my own email servers. Also, I regularly access my ISY99i system remotely from an iPhone so the internet connection is solid.

 

I will upgrade to 2.8.1 when I have a chance and try that...

 

regards,

Rob

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  • 3 months later...
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