Down

[MGustin]

So this is the second night and offline.  Come on!!!!!!!!!!!!!!!! So if you are offline nothing works - seems like the Insteon Parent Company we all freaked out about a year or two ago on.  How about some BCP / Redundant systems?  After hour monitoring of systems?  Notice?

[bmercier]

1 hour ago, MGustin said:

So this is the second night and offline.  Come on!!!!!!!!!!!!!!!! So if you are offline nothing works - seems like the Insteon Parent Company we all freaked out about a year or two ago on.  How about some BCP / Redundant systems?  After hour monitoring of systems?  Notice?

If you are referring to my.isy.io, it is up and working, it has redundant connectivity, redundant systems and is monitored.

It seems that your unit is probably not connected to portal, and there may be several reasons. Please open a ticket and we we will help you get it to work.

[MGustin]

Nothing was wrong with my network.

[paulbates]

10 hours ago, bmercier said:

It seems that your unit is probably not connected to portal, and there may be several reasons. Please open a ticket and we we will help you get it to work.

@bmercier did not say it was your network, rather he offered to help investigate and resolve.

When there's a portal wide issue, you'll see a thread with many users commenting. Many users were not commenting,