Posted September 24Sep 24 Unit was powered down to rearrange location, same router and network. After powerup never appears in DHCP table. Tried shutting down by 6 button taps, nothing. Hold button will force a shut down, removed power waited a couple of minutes powered up, waited few minutes nothing in DHCP table. As a long shot tried a different network cable. This is a unit which has been functioning fine for years. Any thoughts? Edited September 24Sep 24 by paulw
September 24Sep 24 You might need to hook up a hdmi monitor and keyboard, and see how it comes up. Have you tried reconnecting it back where it was to see what happens?
September 24Sep 24 Author It is back where it came from, same everything just a different location on shelf.
September 24Sep 24 Is the network led on the back of the eisy lit? It sounds like an ethernet cable issue. Try removing power from the eisy for about 30 seconds
September 24Sep 24 Author Yes led on eisy and router lit, I also replaced the cable no difference. I have powered down and forced a restart several times, no joy. The only thing I have not done is a factory reset.
September 24Sep 24 Yes led on eisy and router lit, I also replaced the cable no difference. I have powered down and forced a restart several times, no joy. The only thing I have not done is a factory reset.Is it plugged in to same port on the router? If different port, it could be disabled or configured differently.
September 24Sep 24 Author 4 hours ago, hart2hart said: Is it plugged in to same port on the router? If different port, it could be disabled or configured differently. Yes, everything the same. I did do a reset, no joy. Hooked up a monitor as see what appears to be a boot and a request to login which would only take the default which makes me think the reset worked. Backed out at that point. I did open a support ticket this AM.
September 24Sep 24 @paulw Once you're up and running could you post the steps you took to get it resolved.
October 1Oct 1 Author Solution I have no answer as to why my eisy stopped obtaining an IP address. The final fix was to obtain a 6.0 dongle and updating the eisy, cleared Java cache. After which I had to login with https://eisy.local.8443/desc using admin/admin. Then I was able to restore a backup done with version 5.8.4. After that all is well! Edited October 1Oct 1 by paulw
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