bmercier Posted Friday at 10:58 AM Posted Friday at 10:58 AM Hello, There was a portal outage last night from 4:27 to 6:32 ET (1:27 to 3:32 PT). The incident was triggered by a service outage at Amazon: Amazon echo services. The root cause of the portal outage was a bug in the portal code which mishandled the specific error returned by Amazon when reporting device statuses, creating a continuous loop which made our servers non-responsive. The bug has been fixed, and I can tell the Amazon echo services are also working fine now. 1
Brewtrooper Posted Saturday at 09:13 PM Posted Saturday at 09:13 PM (edited) I experienced the outage last night but is NOT working. I have an ISY994i. Everything works locally. My license was renewed in July and is active (expires 7/2026.) I rebooted but still NOT working. Portal says it has been offline since "Saturday, September 27th, 12:25:14 AM". Edited Saturday at 10:04 PM by Brewtrooper Corrected wording.
Brewtrooper Posted Saturday at 10:15 PM Posted Saturday at 10:15 PM Update: The device is now connected to and working with the portal. It seemed to work after I rebooted my router. I hope I didn't waste anyone's time. I saw in a previous post that there was a recommendation to reboot the router if this happens. Thanks!!!
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