Eisy Insteon Devices not updating

[cchandler12011]

I am not seeing some insteon devices updating in my Administrative Console, and program IF statements are not triggering.  I read a thread with the exact same behavior and also after a isy994i conversion, and for that thread a 'Restore Devices' operation fixed the issue.  I have tried the 'Restore Devices' twice and also rebooted my Eisy and still have the issue.  Query pulls the device status,   And setting On or Off works.  The previous thread asked for Event Viewr level 3 logging.  I cleared the log and change state of one of my switches twice,  Log below

Fri 10/10/2025 11:47:58 : Create REST U7 [/rest/profiles/ns/0/connection]
Fri 10/10/2025 11:52:56 : Create REST U7 [/rest/profiles/ns/0/connection]

Please advise.

 

[paulbates]

How old is your PLM? There's a sticker on the back with a 4 digit number, what is that number.

While you have the PLM unplugged, leave it unplugged for 10 seconds and then plug it back in and retest one of your scenarios

[Techman]

@cchandler12011

What's your ISY firmware and UI versions?

Try clearing your java cache, checking all 3 boxes, then download the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

 

 

Edited 1 hour ago by Techman