I have now tried upgrading my EISY both from administrative console and from UD Mobile. In both cases, dialogues and notifications tell me that an upgrade is in progress and eventually the system reboots, but when I log back in I am still on loX v.5.8.4. Any suggestions?

It won't reboot by itself, but will pop up a message in admin console, telling you that a reboot is needed. you then need to click on Reboot in the configuration screen. You might need to wait a while (20 minutes or more).

Guy, thanks. It logged me out of administrative console and told me to log back in. It never told me specifically to reboot but I assumed it rebooted itself since it logged me out. In any event, I did reboot just now and still no upgrade.

I should add that in UD Mobile I received notifications telling me that the upgrade was in progress and later that “Upgrade complete!”

Well, have you tried the recovery procedure for the eisy, as explained in here?

The recovery instructions seem to apply to the situation where “your eisy does not come back online after 2 hours”. My system is up and running just fine, but simply hasn’t upgraded.

I will submit a support ticket before going through that procedure, but was just hoping someone had a quick answer.

I know, but it still attempts the upgrade. But opening a ticket is just as valid. Let us know how it works out.

@Ed Sybesma

After the upgrade did you clear your java cache and download the current version of the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

Hi Techman,

after the upgrade attempt, Java required me to upgrade Java in order to log into administrative console again, and I did so. I had not previously downloaded and updated version of the IoX launcher, but have done so now. Unfortunately, that didn't change anything.

@Ed Sybesma

Run this link which will show the details of your eisy firmware and post a copy of the .TXT file

https://eisy.local:8443/WEB/sysconfig.txt

That link gives me The error message: This site can’t be reached

Check if there is a typo in eisy.local.

If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

Are you able to access the admin console, if so click on HELP | ABOUT

What does it show for firmware and UI

Yes, that's how I know the upgrade didn't work:

Firmware loX v.5.8.4 (2024-06-27-11:35:44)

Ul loX v.5.8.4 (2024-06-27-11:35:44)

FYI, I submitted a ticket and Michael is having me reflash my EISY. I just hope that goes smoothly!