I have been using Schlage BE469ZP locks for a while now, but they are really starting to frustrate me. At my old house I had an ISY994 with a 300 Z-wave board, and the Schlage locks had been rock solid for years. At my new house I have an eisy with a ZMatter dongle, and these same locks are now extremely flaky. They will sometimes randomly lock up so that I can't use the keypad, they will stop accepting remote commands, or they will simply stop communicating with the eisy altogether. In order to fix this problem, I sometimes have to literally remove and then re-add them to the eisy.

Does anyone have any deadbolts that they are using with the eisy / ZMatter dongle that they actually like? At this point, I'll happily throw these Schlage locks into the trash if there is a better solution.

Edited December 18Dec 18 by gweempose

Hi Gweempose,

I've been using the SchlageBE469ZP deadbolts without any hiccups. Part of the reason I selected this deadbolt is it matches the other locksets I have in the house. I'd have preferred a lock that would do reporting on who entered based on code entered and other statics that you get with the higher grade locks, but these work well enough. I've not had any problems with remote locking/unlocking or reporting. I'm using an eisy to control the lock through the Z-wave dongle.

Since you've changed your configuration/location and you are having issues, I'm wondering if your Z-wave network is robust enough (has enough devices to be reliable)? You might try adding some Z-wave plug in devices that can help repeat the signal since the plug in devices are relatively cheap for testing? When I started using Z-wave I added several Third Reality plug in switches around the house to act as repeaters. You might have some interference or structure that is blocking some of the signal so try boosting the signal before you give up on the locks.

I would consider the possibility that it is not the lock, itself, that is the root cause of your problems. I use one of the Schlage BE469 with zmatter dongle and it works quite well for me. Barring a faulty lock, I believe it is unlikely that your problems are due to some inherent incompatibility between the lock and EISY/Zmatter.

I recently experienced some "flaky" zwave performance with some outlets and blinds. With much help from UD I isolated it to one failing zwave device that was causing the communication between other zwave devices to fail. Zwave appears to create communication path between the hub and each device, with specific devices acting as repeaters along that path. When one of those devices along the path fail, communication between the hub and other zwave devices for which the failed device is part of the communication path will also fail. Perhaps, in your case, the communication between the hub (EISY) and lock is compromised for some reason. Range? Other zwave devices? Batteries?

I also became a little more comfortable with the function of network healing, neighbors, and the zwave log. You might experiment with watching the log while you exercise the lock from the EISY. Watch for errors to see if there are potential clues. You might try updating the neighbors or rewriting the device links to the lock. Of course, there are no guarantees that this will work, but it might provide some insight into why you are having some problems.

I have these locks also

These locks do not conform to the Z-Wave Standard. Any lockup of the physical device would not be caused by eisy, so the device may be starting to malfunction in addition to compatibility issues.

See the following to "fix" the compatibility issue: https://wiki.universal-devices.com/UD_Mobile#Schlage_Locks

I have been using the Yale yrd120 since 2016 in a very northern climate. I have three of them and have never had a problem. I do have cheap plugs randomly around Yale_Real_Living_Brochure_8.5x11_099800.pdf house to help with the signal as they are separated from the EIsy by quite a distance.

I use Kwikset with Samsung Smarthings at a second house and have had continuing problems with them from corrosion to them randomly going into a locking mode and not stopping unless you get a screwdriver and remove the batteries!

Good luck!

On 12/19/2025 at 12:19 PM, dbwarner5 said:

I have been using the Yale yrd120 since 2016 in a very northern climate. I have three of them and have never had a problem. I do have cheap plugs randomly around Yale_Real_Living_Brochure_8.5x11_099800.pdf house to help with the signal as they are separated from the EIsy by quite a distance.

I use Kwikset with Samsung Smarthings at a second house and have had continuing problems with them from corrosion to them randomly going into a locking mode and not stopping unless you get a screwdriver and remove the batteries!

Good luck!

Having been in the door hardware business, I would expect your experience differences between the Yale and the Kwikset locks. Yale is a quality product that is used in large institutions and commercial applications. On the other hand, Kwikset is viewed to be a residential grade lock, something below the quality of a Schlage, Yale, Best lockset and generally not acceptable for the commercial environment. The price you pay is commensurate with the performance you get.

When it comes to radio waves instead of wires there are all sorts of things that can impact the performance of a device's communications. Yes better engineering of things like antennas or materials made to make the radio will make a difference and obviously if the manufacturer isn't implementing their system using industry standards you can have issues.

In the OPs case it sounds like there is an RF issue as the model of locks they have, based on other user's experiences, seem to be reliable. One of the most difficult things about wireless based devices are the tools to monitor for interference or other errors with the signals can be quite expensive and require some knowledge to understand what you are looking at/for.

There are a lot of considerations when it comes to intermittent unreliable signals and troubleshooting. First thing to do is to eliminate all RF producing devices and gradually add them back into the environment (I know not necessarily practical) to see if one of them is causing interference. Most electronic devices give off RF and if they happen to be out of spec or just plain, poorly made they can emit wide spectrum RF noise, which means turning off most everything in the house! For example I have a couple of small portable induction hot plates that when plugged in block my insteon signals. Second, as I suggested, make sure your network (in this case a mesh network) of antennas are robust enough and within the distance of the designed spec of the emitter for proper signal strength. Things like walls, cars, furniture can all block signal so the maximum distances between devices may need to be reduced; this is where adding lots of repeating devices to the network will help with strong signal performance from end to end. Also, as stated earlier you could have a failing repeater that is causing harm rather than helping, so again, eliminating devices and adding them back in will help you find your problem. Looking at error logs can also be helpful in understanding where you are having failures.

The above is why whenever possible I use wired connections. Not only is a hardwired device more reliable it also doesn't add to the spectrum of signals in your home/environment.