Updated eisy firmware and can no longer login

Shot in dark. Did you just upgrade to 6.0 branch of FW? If so, it uses the portal credentials for authentication vs the local.

I have the portal identification but i get access denied message

4 minutes ago, Control74 said:

I have the portal identification but i get access denied message

Try it on my.isy.io. They are the same.

2 hours ago, Control74 said:

Updated eisy firmware and can no longer login

Will you please provide more information?

• What firmware did you upgrade to? (give actual number, if known)

• Open this page in a browser: https://eisy.local:8443/WEB/sysconfig.txt (Click "Advanced" and "Proceed..." if you get any warnings)

• What versions do you see for:

  • udx

  • iox

  • eisyui

• How are you trying to log in?

  • eisy-ui

  • admin console

If you're trying to log into admin console with the IoX Launcher you'll need to manually add the local credentials address. Try adding "https://eisy.local:8443/desc" then using your previous local user/pass combo to login. If your IoX window shows the local IP without a port then you will need to use the email and password that it used to log into the UD Portal site (https://my.isy.io).

If you're having issues with the web UI be sure to perform a page refresh and/or close the browser then open it again and hit refresh (or even hard refresh - varies depending on computer OS and browser).