I get red exclamation marks for the Elk nodes, even though the eisy-Elk connection is made, and the Elk triggered programs seem to work. What is going on?

Elk log and eisy logs and eisy config are attached as zip files

eisy Ver: 6.0.4

PG3 Ver: 3.10.5

Plugin ver: (updated)

ELK_2-1-2026_90034_AM.zip IoX-Backup.v6.0.4__Sun 2026.02.01 09.08.35 AM.zip ISY Error Log.v6.0.4__Sun 2026.02.01 09.10.54 AM.txt ISY Log.v6.0.4__Sun 2026.02.01 09.10.44 AM.txt

First. I would suggest you remove your backup file from the forum.

I'm reading this on a mobile device so can't view zip files. What is the connected state of Elk Plugin?

In pg3, set the plugin log to debug and restart the ElkmPlugin. Any errors show up, does the plugin connect?

I thought the backup file might give the developer some insight as to the problem.

The Elk is connected to the eisy. All the Elk-driven programs in the eisy work.

The only errors I see pretain to some wireless Elk devices where the batteries are dead. I know about these. It is a good way to know if the eisy plugin is connecting with the Elk. Those errors are showing up in the PG3 log. When I get the exclamation problem resolved, I will replace the batteries in those devices. ALL THE DEVICES are showing up with red exclamation marks

I wish the developer of the Elk plugin would respond.

Steve

21 minutes ago, DennisC said:

First. I would suggest you remove your backup file from the forum.

I'm reading this on a mobile device so can't view zip files. What is the connected state of Elk Plugin?

In pg3, set the plugin log to debug and restart the ElkmPlugin. Any errors show up, does the plugin connect?

10 hours ago, SJacobson said:

I thought the backup file might give the developer some insight as to the problem.

The Elk is connected to the eisy. All the Elk-driven programs in the eisy work.

The only errors I see pretain to some wireless Elk devices where the batteries are dead. I know about these. It is a good way to know if the eisy plugin is connecting with the Elk. Those errors are showing up in the PG3 log. When I get the exclamation problem resolved, I will replace the batteries in those devices. ALL THE DEVICES are showing up with red exclamation marks

I wish the developer of the Elk plugin would respond.

Steve

The backup log wouldn't help with your problem. What is needed is a log package set in debug mode when the issue happens.

As long as you accept the risks involved in posting potential sensitive information on the Internet, on a forum open to non-members, who could potentially create an account just to obtain that information, then by all means leave it.

Most members try to help when someone posts about a problem. I apologize for trying to offer some guidance.

If you only want response from the developer, send him a private message with information I stated above. He has posted before he is very busy with work and home life, but he will respond to you at some point.

Best wishes resolving your issues.

Edited February 2Feb 2 by DennisC
Spelling

I have attached the PG3 ELK debug + Modules log. I still have the red exclamations and shown in this topic. I am going to PM the developer to look at this forum topic.

ELK_2-2-2026_30923_PM.zip

I have PM'ed the develop on this issue. So far, no answer.

Just now, SJacobson said:

I have PM'ed the develop on this issue. So far, no answer.

Sorry-the developer of this plugin.

Any way to get the developer to respond to my issue?