The VUE plugin on my eisy has started to fail every few days. I can't download the log, the system says it can't be found. Pressing restart solves the problem and once it's running the log file is available. The file however only contains log info starting with the restart.

Is this an eisy problem or a plugin problem?

Thank you for any advice

The plug-in debug log files are only active for 24 hours. At midnight, the eisy backs up the current log and then clears the active log.

Likely whatever happens, happens before midnight so no data is being collected in the log from that point on. The previous daily log files are saved but the only way to access them is via the command line.

Chances are the plug-in fails to re-authenticate when the current token expires or the server stops responding and plug-in needs to re-open the connection to get it working again. The latest version, 1.0.27, was supposed to try and address the server not responding issue.

If authentication fails, the plug-in gives up. The assumption is that something is either wrong on their end or the credentials are wrong and retrying to authenticate won't fix either of those issues.

Emporia tolerates third party software, like the plug-in, querying their servers as long as it doesn't cause issues or cause a noticeable load.

Thanks Bob,

I appreciate your explanation. I can look at the backed up log files. What is the path to them?

The logs are in the plug-in's directory: /var/polygot/pg3/ns/<macaddress>_<slot#>/logs

You'll need to use sudo as admin doesn't have enough privilege to access the logs. Here's an example:

[bpaauwe@polisy ~]$ sudo ls -lrt /var/polyglot/pg3/ns/000db94e3a44_7/logs
total 16
-rw-r--r--  1 000db94e3a44_7 polyglot  830 Feb 14  2024 debug.log.2023-09-11.gz
-rw-r--r--  1 000db94e3a44_7 polyglot  734 Feb 24  2024 debug.log.2024-02-14.gz
-rw-r--r--  1 000db94e3a44_7 polyglot  864 May 20  2024 debug.log.2024-02-24.gz
-rw-r--r--  1 000db94e3a44_7 polyglot  863 Feb 10  2025 debug.log.2024-05-19.gz
-rw-r--r--  1 000db94e3a44_7 polyglot 3591 Feb 10  2025 debug.log
[bpaauwe@polisy ~]$ sudo gunzip /var/polyglot/pg3/ns/000db94e3a44_7/logs/debug.log.2024-05-19
[bpaauwe@polisy ~]$ sudo more /var/polyglot/pg3/ns/000db94e3a44_7/logs/debug.log.2024-05-19