tmorse305

Final update and solution! I opened a ticket with UD. The boto3 file is included in the dev package but some of the items in that package must be compiled before use. Just downloading the dev packages was not enough. To get the needed file to be compiled I had to delete the plugin and reinstall it. I had to reflash my eisy because the IoX upgrade failed, then restore from backup. That's how i ended up with the plugin installed but no development packages

Thanks Bob, I actually have 2 eisy's running and I compared the configurations of the machines. See attached. The Pelham machine has the Vue that will not run. It runs fine on the Clermont machine. I queried the Clermont machine (works)and couldn't find any indication that boto3 is installed or running.

Hi @bpwwer , After I updated IoX to 6.2.1 Vue will not start correctly. The error is below. I deleted the plugin and reinstalled it, but the error remains. Update: I just saw another thread regarding the Boto3 file. I had to reflash my eisy prior to doing the upgrade. I just installed the dev packages from the AC but the error is still there. Thanks for any advice. 2026-10-14 14:11:17.461 MainThread udi_interface INFO polylogger:set_basic_config: set_basic_config: enable=True level=30 2026-10-14 14:11:17.462 MainThread udi_interface INFO __init__:<module>: UDI interface initializing 2026-10-14 14:11:17.462 MainThread udi_interface INFO __init__:<module>: User=None 2026-10-14 14:11:17.462 MainThread udi_interface INFO __init__:<module>: Home=/var/polyglot/pg3/ns/0021b9026044_3 2026-10-14 14:11:17.462 MainThread udi_interface INFO __init__:<module>: Node Server Path=/var/polyglot/pg3/ns/0021b9026044_3 2026-10-14 14:11:17.462 MainThread udi_interface INFO __init__:<module>: PG3INIT=eyJ1dWlkIjoiMDA6MjE6Yjk6MDI6NjA6NDQiLCJwcm9maWxlTnVtIjozLCJsb2dMZXZlbCI6IkVSUk9SIiwidG9rZW4iOiJTaUQqTE5Sb3pkQiovVncqIiwibXF0dEhvc3QiOiJsb2NhbGhvc3QiLCJtcXR0UG9ydCI6ODg4Mywic2VjdXJlIjoxLCJpc1BHM3giOnRydWUsInBnM1ZlcnNpb24iOiIzLjQuMjYiLCJpc3lWZXJzaW9uIjoiNi4xLjIiLCJlZGl0aW9uIjoiRnJlZSJ9 2026-10-14 14:11:17.462 MainThread udi_interface INFO __init__:<module>: Loading interface module 2026-10-14 14:11:17.509 MainThread udi_interface INFO interface:<module>: Loading MQTT module 2026-10-14 14:11:18.018 MainThread udi_interface INFO interface:<module>: MQTT module loaded 2026-10-14 14:11:18.239 MainThread udi_interface INFO __init__:<module>: Loading udi_interface module 2026-10-14 14:11:18.239 MainThread udi_interface INFO __init__:<module>: Loading node module 2026-10-14 14:11:18.239 MainThread udi_interface INFO __init__:<module>: Loading custom module 2026-10-14 14:11:18.239 MainThread udi_interface INFO __init__:<module>: Loading isy module 2026-10-14 14:11:18.239 MainThread udi_interface INFO __init__:<module>: Loading OAuth module 2026-10-14 14:11:18.240 MainThread udi_interface INFO __init__:<module>: UDI interface initialized 2026-10-14 14:11:18.240 MainThread udi_interface INFO __init__:<module>: UDI Python Interface for Polyglot version 3 3.4.7 Starting... 2026-10-14 14:11:18.241 MainThread udi_interface ERROR udi_interface:write: Traceback (most recent call last): 2026-10-14 14:11:18.242 MainThread udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/0021b9026044_3/vue.py", line 10, in <module> 2026-10-14 14:11:18.242 MainThread udi_interface ERROR udi_interface:write: import pyemvue 2026-10-14 14:11:18.242 MainThread udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/0021b9026044_3/pyemvue/__init__.py", line 2, in <module> 2026-10-14 14:11:18.242 MainThread udi_interface ERROR udi_interface:write: from pyemvue.pyemvue import PyEmVue 2026-10-14 14:11:18.242 MainThread udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/0021b9026044_3/pyemvue/pyemvue.py", line 8, in <module> 2026-10-14 14:11:18.242 MainThread udi_interface ERROR udi_interface:write: import boto3 2026-10-14 14:11:18.243 MainThread udi_interface ERROR udi_interface:write: ModuleNotFoundError 2026-10-14 14:11:18.243 MainThread udi_interface ERROR udi_interface:write: : 2026-10-14 14:11:18.243 MainThread udi_interface ERROR udi_interface:write: No module named 'boto3' 2026-10-14 14:11:49.530 MainThread udi_interface INFO polylogger:set_basic_config: set_basic_config: enable=True level=30 2026-10-14 14:11:49.530 MainThread udi_interface INFO __init__:<module>: UDI interface initializing 2026-10-14 14:11:49.530 MainThread udi_interface INFO __init__:<module>: User=None 2026-10-14 14:11:49.530 MainThread udi_interface INFO __init__:<module>: Home=/var/polyglot/pg3/ns/0021b9026044_3 2026-10-14 14:11:49.530 MainThread udi_interface INFO __init__:<module>: Node Server Path=/var/polyglot/pg3/ns/0021b9026044_3 2026-10-14 14:11:49.531 MainThread udi_interface INFO __init__:<module>: PG3INIT=eyJ1dWlkIjoiMDA6MjE6Yjk6MDI6NjA6NDQiLCJwcm9maWxlTnVtIjozLCJsb2dMZXZlbCI6IkVSUk9SIiwidG9rZW4iOiJTaUQqTE5Sb3pkQiovVncqIiwibXF0dEhvc3QiOiJsb2NhbGhvc3QiLCJtcXR0UG9ydCI6ODg4Mywic2VjdXJlIjoxLCJpc1BHM3giOnRydWUsInBnM1ZlcnNpb24iOiIzLjQuMjYiLCJpc3lWZXJzaW9uIjoiNi4xLjIiLCJlZGl0aW9uIjoiRnJlZSJ9 2026-10-14 14:11:49.531 MainThread udi_interface INFO __init__:<module>: Loading interface module 2026-10-14 14:11:49.577 MainThread udi_interface INFO interface:<module>: Loading MQTT module 2026-10-14 14:11:50.084 MainThread udi_interface INFO interface:<module>: MQTT module loaded 2026-10-14 14:11:50.306 MainThread udi_interface INFO __init__:<module>: Loading udi_interface module 2026-10-14 14:11:50.306 MainThread udi_interface INFO __init__:<module>: Loading node module 2026-10-14 14:11:50.306 MainThread udi_interface INFO __init__:<module>: Loading custom module 2026-10-14 14:11:50.306 MainThread udi_interface INFO __init__:<module>: Loading isy module 2026-10-14 14:11:50.306 MainThread udi_interface INFO __init__:<module>: Loading OAuth module 2026-10-14 14:11:50.307 MainThread udi_interface INFO __init__:<module>: UDI interface initialized 2026-10-14 14:11:50.307 MainThread udi_interface INFO __init__:<module>: UDI Python Interface for Polyglot version 3 3.4.7 Starting... 2026-10-14 14:11:50.308 MainThread udi_interface ERROR udi_interface:write: Traceback (most recent call last): 2026-10-14 14:11:50.309 MainThread udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/0021b9026044_3/vue.py", line 10, in <module> 2026-10-14 14:11:50.309 MainThread udi_interface ERROR udi_interface:write: import pyemvue 2026-10-14 14:11:50.309 MainThread udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/0021b9026044_3/pyemvue/__init__.py", line 2, in <module> 2026-10-14 14:11:50.309 MainThread udi_interface ERROR udi_interface:write: from pyemvue.pyemvue import PyEmVue 2026-10-14 14:11:50.309 MainThread udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/0021b9026044_3/pyemvue/pyemvue.py", line 8, in <module> 2026-10-14 14:11:50.310 MainThread udi_interface ERROR udi_interface:write: import boto3 2026-10-14 14:11:50.310 MainThread udi_interface ERROR udi_interface:write: ModuleNotFoundError 2026-10-14 14:11:50.310 MainThread udi_interface ERROR udi_interface:write: : 2026-10-14 14:11:50.310 MainThread udi_interface ERROR udi_interface:write: No module named 'boto3'

Probably time for a ticket: My Tickets - Universal Devices - The Most Powerful Automation, Energy Management, and IoT Platform

Hi Bob, Increasing the Short Pole time to 20 solved the problem. I made the problem worse by moving the poling level to 'debug' while I was troubleshooting the problem. I'm going to change the short poling interval back to 10, but change the logging level to 'error' which should achieve smaller files. Thanks for your help with this problem!

Thanks Bob, I'll open a ticket. Keep you posted. Update: Benoit has a theory that maybe the log files are too big, so they're taking too long to process. I going to change short poll to 20 and see what happens.

Hi Bob, Here are the first 8 minutes of the log file. I have it filtered on slot 5 activity, but the whole 8 minutes are there. For the first second or 2 it looks like a normal update, then nothing until minute 3:45.301. Then another big pause until 7:33.976 where it is reported as disconnected. PG3x log.xlsx

I looked through the first 7 minutes of the 6/6 PG3x log but did not see any errors. I've included the first 30 seconds or so of the 7/6/26 PG3x log. Vue is PG3x plugin slot 5. Thanks Bob. start of June 6 PG3x.txt

Hi @bpwwer , I'm able to list the files using "sudo ls -lrt /var/polyglot/pg3/ns/000xxxxxxxxx_5/logs" but for some reason I can't "cd" to the directory and actually look at the files. I figured out a workaround, attached are the final entries of June 5. The log seems to end without an error. But at 12:07am on June 6 Vue fails. There is no June 6 log as I haven't restarted the plugin yet. So, I can't see the error which occurs between 6/5/26 23:59 and 6/6/26 00:07 Does re-authentication occur at midnight? end of June 5.txt

Thanks Bob, I appreciate your explanation. I can look at the backed up log files. What is the path to them?

The VUE plugin on my eisy has started to fail every few days. I can't download the log, the system says it can't be found. Pressing restart solves the problem and once it's running the log file is available. The file however only contains log info starting with the restart. Is this an eisy problem or a plugin problem? Thank you for any advice

I found a solution. In the Kasa app they provide a way to disable the KLAP security feature or something equivalent to that. Go to Me > Settings > Third-Party Compatibility and turn it on. I restarted the plugin and it found the 2 plugs with V1.1.1 firmware. Success!

Update: I believe my issue is related to the firmware version of the EP10 plug. The plugs not recognized by the plugin are v1.1.1. All other plugs are v1.0.5. Attached is an ominous message from the release notes, I'm not liking the sound of the 2nd bullet point. @Jimbo.Automates , have you run into this version? I had 2 brand new plugs that I plugged in and it forced me to upgrade to 1.1.1 when I added them to my network. There are some threads on the web that talk about downgrading the plugs, but so far I have not found the bin files. The TP-Link website says they don't support downgrading because of security issues. 2nd Update: python-kasa and KLAP authentication - Smart Home Community talks about the implementation of KLAP 1.(KASA Local Authentication Protocol). Hopefully this is something Jim can work with to allow V1.1.1 to work with the plug in.

Hi @Jimbo.Automates, Any updates on this issue? I have the same problem. Just added 2 plugs and they will not discover. I tried reinstalling the plugin and now I'm stuck at only 18 counting the controller. Thank you.

I just received an email from ecobee acknowledging UDI access. I stopped the plugin days ago when the trouble started. I restarted it but still only the controller node. Tried discover but no luck. When I looked in the log there are no errors, the plugin seems to be able to access ecobee, not sure why the thermostats don't populate.