Cant access ISY

[me23]

Have ISY 99i pro with 2.7.15. I couldnt access it at all today. Looked at it and see the mem and error lights blinking in tandom every 5 seconds.

I have scenes that are still responding and working. PLM is 2412S ver 2.9

 

I powered down both plm and isy and waited like 30 seconds, still doing the same and also took out the sd card and formatted it. Still the same

 

Is it hosed, anything else to try?

[Brian H]

After you formatted the SD card.

You did reinstall the firmware and restore it from the last backup or couldn't you get that far?

 

In Tools; Diagnostics; Show PLM Info/Status does it show connected and the PLMs firmware version?

[me23]

No, I haven't been able to access it at all. I cant get into the isy to check anything.

[Mark Sanctuary]

If you can telnet to the ISY then you can fix this issue. You can try out the new Wiki Page on formatting the SD card if you like. Also it may be a case of that the SD card is bad but first try the process in this Wiki.

 

http://www.universal-devices.com/mwiki/ ... an_SD_Card

[Mark Sanctuary]

And if you can't telnet you can connect to it by the serial port, but this is for the worse case situations.

[me23]

Well it turns out those 2 blinking in tandom means its not connecting to the network. So replaced a cable and its working again. Of course I couldnt find my isy backup anywhere and have to start over since i formatted the card.

 

Since some of my scenes still work and I presume still in the PLM, no way to get them over to the isy? If I have to redo things, do I need factory default the PLM or the switches? Or can I just re add the devices.

 

Also not able to access the isy through my lightning, have to use universal-devices.com isy link to get to it.

 

Thanks for the help guys

[Mark Sanctuary]

Oh yeah that's right... Error + Memory LED blinking = Network Error

 

I added a note to the Wiki page.

[me23]

Any advice on the other issues am having?

[Mark Sanctuary]

You still need to run thru the wiki link for for getting the admin firmware back on your SD card so you don't have to use the website link.

 

http://www.universal-devices.com/mwiki/ ... an_SD_Card

 

As for restoring you say you don't have any backup of your system?

 

I will have to defer to someone that has the knowledge of this process, but I think you may have to first factory reset your PLM and then do a "add devices and keeping links" on your KPLs to get most of your linking back. Because I don't recall if you can pull in the PLM database to the ISY or not.

[Michel Kohanim]

Hello me23,

 

I am so very sorry to hear about these problems and I really wished you hadn't formatted the SD Card.

 

You can always use the 3rd option when adding a device and ISY will keep the links and tries to figure out the scenes and relationships between devices. This process might take a long time but, if you have programmed all your devices using ISY, then the likelihood of recovering everything is much higher. But, you have to be patient during the process.

 

And, as Mark suggested, you need to reinstall the firmware (using http://www.universal-devices.com/99i) to get your Admin Console back locally.

 

With kind regards,

Michel

[me23]

Yeah, I wished I hadn't formatted it either. Oh well, live and learn. I'm good now, just re-adding my devices. Besides, it gave me an opportunity to clean up some stuff.

 

Thanks for help.

[Mark Sanctuary]

Also may I suggest you take a backup right after you re-add your devices.

[me23]

Sound advice for sure!