I have purchase an Eisy and am waiting for it to arrive. In the meantime the Zmatter board in my Polisy just failed. I purchased an Aeotec zwave/zigbee USB dongle that I want to install in my Polisy until the Eisy arrives. Then move the Aeotec dongle to the Eisy.

The Polisy has version 6.1.2. I have been searching for directions and cannot find clear steps to take. I have spent hours with AI and I cannot find a way to remove the zmatter in the software and have it look at the usb port. I have done a lot of removing and reinstalling the zmatter board and Aeotec dongle. I lost tract of what software changes and reboots that I tried through the Admin console and SSH. When the zmatter board first failed under the Zwave menu is said Zmatter z-wave is not responding. The Zigbee menu tab had all the correct tabs.

Here is my current status:

Zmatter board is currently removed from the polisy and the Aeotec dongle is installed.

The Zwave tab says - Zmatter z-wave not responding (It is still looking for the zmatter board)

The Zigbee tab says zigbee not responding (It is still looking for the zmatter board)

Any help will be appreciated even sending me to the correct web page with the instructions.

Thanks

Something you could try: enter the following url on your browser:

http://<your_IP_address>:8080/rest/zmatter/zwave/deactivateZMatterZWave

This should tell the Polisy to ignore the zmatter board and revert to looking for a Zooz stick. Then plug in your Aeotec stick and reboot the Polisy. See if that helps.

But back up your zwave first (under the zwave menu), though I'm not sure if that will work if the board is bad.

Not sure about the Polisy, but for the eisy you first have to backup the zwve/zmatter dongle, then remove power and remove the zmatter dongle. Plug in the aerotec dongle and do a restore zwave/matter.

If you don't have a backup of your zmatter dongle then you'll have to rebuild the zwave/matter from scratch.

Thank you Guy. I have made some progress the Zigbee seems to be working but not the zwave. However, I am getting the option in the configuration tab "Migrate to Zmatter Z-Wave" That option was not visible before. Of course, the Zmatter board is not installed anymore and the Aeotec 10 pro is in the bottom USB port of my Polisy. Do you have any suggestions as to get the Polisy to look at the USB port?

3 minutes ago, Stagehand said:

Thank you Guy. I have made some progress the Zigbee seems to be working but not the zwave. However, I am getting the option in the configuration tab "Migrate to Zmatter Z-Wave" That option was not visible before. Of course, the Zmatter board is not installed anymore and the Aeotec 10 pro is in the bottom USB port of my Polisy. Do you have any suggestions as to get the Polisy to look at the USB port?

It should detect the USB device automatically. On one of my test Polisys, I took out the ZMatter board that was in it, turned it into a USB dongle, and simply plugged it in. If you just plugged it in, make sure you power cycle the Polisy after.

That migrate option in the Configuration tab is a default thing with the rollback to Zooz. I don't have one of the newer zwave/zigbee dongles so I don't know how it gets configured, though the release announcement for 6.1.1 said that the dongles are now "detected automatically". I don't know if that Migrate option in the Configure tab has to be clicked for that to be enabled. You could try that. You might try opening a ticket with UDI.

But are you saying that zigbee is working? With the new dongle? That would indicate that the USB port is indeed working and seeing the dongle, and that it's a zwave configuration thing.

Yes, the Zigbee feature of the Aeotec dongle is working. I needed to re-include a zigbee device and it was successful.

There was a change in the system after I ran the command line you suggested.

Before the command, the Zwave tab at the top of the Admin Console said "Zmatter Z-wave not Responding".

After the command was run the Zwave tab dissapeared.

Zigbee is functioning

In configuration - Matter Support is on

Zigbee Support is Auto

Z-Wave Support is Auto

Zwave tab disappearing is odd. You could try setting zwave to on instead of auto in Configuration and reboot, see if that helps. Otherwise, open a ticket. The Aeotec dongle support is still new.

Will do. Thank you for your help.

Techman, thank you for your reply.

Let us know how it gets solved!

Hello Guy Lavoie,

Michel was able to fix my issue. I do not know what he did but it took a while. I think now I need to include all of my devices except the Insteon ones. Unfortunately, I have many devices and even more programs. Do you have any suggestions on how to approach including all of my devices and have them inserted into the programs with the least amount of pain possible?

Well, if it turned out to be some kind of migration configuration or driver issue, they'll update the process to avoid whatever the issue was. You might be one of the first to go from a Zwave board to Aeotec dongle, and on a Polisy too. That will also help in keeping the Polisy alive 😊.

About redefining your devices: did you have a zwave backup (and restoring didn't work)? Or you just didn't have a backup at all? The thing with the zwave backup is that there is only one file, that gets overwitten everytime you do a backup, so you can't easily try older backups. Then there's the fact that node names will usually be different for a different zwave interface. Replacing a ZMatter board with another ZMatter board would be easier. If your old device nodes are all still there in your device list, you can use search and replace in programs to adjust the programs to the new node names. It's a manual process and it's a pain, but there just are no shortcuts. And that's after having excluded and re-included every zwave device to begin with. I went through that when I went from the Zooz 700 dongle to ZMatter. Thankfully I only had about 8 or 9 devices.

I don't know what the issue was but it took Michel more than 45 minutes to get the Aeotec Dongle to work. I think the problem was within the Polisy and not the dongle. I had a recent iox backup that he used and all the information is in the Admin Console but no Zwave devices work. I have been tryng to use the "Replace Failed Node" feature and that is not working ( I am probably doing it wrong). Maybe you can help me there.

Here is what I am doing. For the example I am using a GE In Wall Smart Dimmer

Factory reset Dimmer

Go to Dimmer in Admin Console

Under Z-Wave, select Replace Failed Node

Select Yes to continue

At this point I am expecting a Listening for new node type of message but that does not happen.

Ant suggestions?

Hah, Like I said I have very few zwave devices, and 5 of them are locks. Still, I just thought I'd give the Replace Failed Node thing a try, and it doesn't seem to work very well... I tried it on my test Polisy that has a ZMatter dongle. I started by adding a simple zwave on/off plug in module. Then I did the Replace Failed Node command on it, which caused the related nodes to disappear. No ther messages or anything. Then I plugged in another zwave mode of the same type and pressed the link button. It linked the new module and gave it the same node names...but trying to use the node name in any program wouldn't work. I'd get nothing on the program line. Saving an reloading the program would then show "Response type 0" on the invisible line I had added. Then trying to add it again to a program shows "Set '<not specified>' DON". So that feature doesn't seem to work.

The IoX backup you mention backs up programs, variable, nodes, etc but not your hardware zwave dongle data. That is done by clicking on Backup under the Zwave menu. That is meant to save the network configuration, such that you should be able to put in a new replacement dongle and then click on Restore to get back your existing zwave network. That's what I meant in my previous post about having a zwave backup. With the earlier Zooz dongle, this wasn't even offered. I initially had the Zooz dongle and when I tried the documented migration process to ZMatter, it never worked,a nd was told it indeed wasn't functional. Zwave can be a bit nasty for that.

My Zwave dongle is not responding. It looks like I need to start another ticket. At this point I'm pretty frustrated. It's time to walk away and take a break. Thanks for your help. I will update you with the final outcome.

Ugh...