Unable to connect to ISY at times

TJF1960 · September 5, 2010

I have been having some ISY network issues the last couple of days and am in the process of troubleshooting. Everything is fine then out of the blue I cannot access the admin console, and some programs hang. There were two error codes not covered in the wiki. Can someone please tell me what they mean, specifically -140008 (which I presume has to do with Weather Bug) and -5 (which has to do with restart or reboot maybe?). -10103 according to the wiki is "AUTHENTICATION USER ID DOES NOT EXIST." Would this have been when I tried to gain access to the browser?

Time                      	User     	Code	Message
Sat 2010/09/04 03:06:51 PM	System	-140008	CLI-WBug:503	
Sun 2010/09/05 12:13:53 AM	System	-140002	CLI-WBug	
Sun 2010/09/05 12:34:53 AM	System	-140002	CLI-WBug	
Sun 2010/09/05 05:50:57 AM	System	-10103	-	
Sun 2010/09/05 06:02:14 AM	System	-5	Start

When these troubles happen I will unplug the plm for 10 seconds, reconnect and the ISY will work fine, until next time, which used to be about a week or so. But yesterday afternoon and then again this morning. Also these are the only error codes that occured between reboots.

I have the ip address reserved in the router. I have port forwarded in the router and I specified the ip address in the ISY, thru telnet. I am running 2.8.2 with ISY99i/Pro ir.

Thanks

Tim

Mark Sanctuary · September 5, 2010

I wonder if the 503 is a http error...

The Web server (running the Web site) is currently unable to handle the HTTP request due to a temporary overloading or maintenance of the server. The implication is that this is a temporary condition which will be alleviated after some delay. Some servers in this state may also simply refuse the socket connection, in which case a different error may be generated because the socket creation timed out.

Why it keeps rebooting is unknown to me, Rand or Michel will know more.

Brian H · September 5, 2010

I had two power failures yesterday. That where long enough for my ISY99i to restart. Both times the error log showed a -5 Start entry. I forced a reboot this morning in Configuration Tab and it then also showed a -5 Start when the reboot was done.

Michel Kohanim · September 5, 2010

Hello Tim,

503 is an HTTP error for "Service Not Available":

http://www.checkupdown.com/status/E503.html

How many 10103s do you get? And, in both cases, do you get 140008 before it stops?

With kind regards,

Michel

TJF1960 · September 5, 2010

I hope there is enough info in the following logs which will help you to help me figure this out.

Thanks in advance.

This was I error log I got on 9/3 at 4:30 AM after the ISY had to be rebooted to get into the admin console, except it was pages and pages long.

景㌀㤴㐲㄰㌴रर㜭㘰श䑉〠䘰⁅攺牲〽‬慴㵧椧❤‬畮㵭㈲‬敮瑳㔽‬景㌀㤴㐲㄰㌴ऱर㜭㘰श䑉〠䐰⁄攺牲〽‬慴㵧椧❤‬畮㵭㈲‬敮瑳㜽‬景㌀㤴㐲㄰㌴ऴर㜭㘰श䑉〠ㄱ″攺牲〽‬慴㵧椧❤‬畮㵭㈲‬敮瑳㔽‬景㌀㤴㐲㄰㌴वर㜭㘰श䑉〠〱⁄攺牲〽‬慴㵧椧❤‬畮㵭㈲‬敮瑳㔽‬景㌀㤴㐲㄰〶हर㔭匉慴瑲ਉ桔⁵〲〱〯⼹㈰〠㨷㔳〺‶䵁匉獹整७㔭㄰लभ吊畨㈠㄰⼰㤰〯′㜰㌺㨵㘰䄠्祓瑳浥ⴉ〵㈱ⴉਉ桔⁵〲〱〯⼹㈰〠㨷㔳〺‶䵁匉獹整७㔭㄰लभ吊畨㈠㄰⼰㤰〯′㜰㌺㨵㘰䄠्祓瑳浥ⴉ〵ㄱ甉極㩤〰㈺㨱㥢〺㨰搳愺ⱦ㘲ਉ桔⁵〲〱〯⼹㈰〠㨷㔳〺‶䵁匉獹整७㔭㄰ऱ畵摩〺㨰ㄲ戺㨹〰㌺㩤晡㈬श吊畨㈠㄰⼰㤰〯′㜰㌺㨵㘰䄠्祓瑳浥ⴉ〵ㄱ甉極㩤〰㈺㨱㥢〺㨰

This was 9/4 at 9:30AM:

Time                      	User     	Code	Message

Thu 2010/09/02 07:30:10 AM System -5 Start

Thu 2010/09/02 07:30:26 AM System -7066 ID 0004 :err=0, tag='id', num=22, nest=5, of 3492401427 0 -7066 ID 0028 :err=0, tag='id', num=22, nest=5, of 3492401428 0 -7066 ID 00BF :err=0, tag='id', num=22, nest=5, of 3492401428 0 -7066 ID 00A1 :err=0, tag='id', num=22, nest=6, of 3492401428 0 -7066 ID 00C5 :err=0, tag='id', num=22, nest=5, of 3492401428 0 -7066 ID 00C4 :err=0, tag='id', num=22, nest=5, of 3492401429 0 -7066 ID 013F :err=0, tag='id', num=22, nest=5, of 3492401429 0 -7066 ID 0146 :err=0, tag='id', num=22, nest=5, of 3492401429 0 -7066 ID 0144 :err=0, tag='id', num=22, nest=5, of 3492401429 0 -7066 ID 00FA :err=0, tag='id', num=22, nest=6, of 3492401429 0 -7066 ID 0067 :err=0, tag='id', num=22, nest=6, of 3492401430 0 -7066 ID 00ED :err=0, tag='id', num=22, nest=6, of 3492401430 0 -7066 ID 00F7 :err=0, tag='id', num=22, nest=6, of 3492401430 0 -7066 ID 00D1 :err=0, tag='id', num=22, nest=5, of 3492401430 0 -7066 ID 00FE :err=0, tag='id', num=22, nest=5, of 3492401431 0 -7066 ID 00DD :err=0, tag='id', num=22, nest=7, of 3492401434 0 -7066 ID 0113 :err=0, tag='id', num=22, nest=5, of 3492401435 0 -7066 ID 010D :err=0, tag='id', num=22, nest=5, of 3492401609 0 -5 Start

Thu 2010/09/02 07:35:06 AM System -5012 -

Thu 2010/09/02 07:35:06 AM System -5011 uuid:00:21:b9:00:3d:af,26

Thu 2010/09/02 07:35:07 AM System -5011 uuid:00:21:b9:00:3d:af,26

Thu 2010/09/02 07:35:07 AM System -110022 /CONF/128BAE.REC

Thu 2010/09/02 07:35:07 AM System -110011 /CONF/128BAE.REC

Thu 2010/09/02 07:35:07 AM System -5011 uuid:00:21:b9:00:3d:af,26

Thu 2010/09/02 07:35:08 AM System -5011 uuid:00:21:b9:00:3d:af,26

Thu 2010/09/02 07:59:10 AM System -10103 -

Thu 2010/09/02 07:59:11 AM System -10103 -

Thu 2010/09/02 07:59:12 AM System -10103 -

Thu 2010/09/02 07:59:18 AM System -10103 -

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Thu 2010/09/02 08:06:00 AM System -10103 -

Thu 2010/09/02 08:06:06 AM System -10103 -

Thu 2010/09/02 08:06:25 AM System -5 Start

Thu 2010/09/02 08:07:09 AM System -10103 -

Thu 2010/09/02 08:07:14 AM System -10103 -

Thu 2010/09/02 08:09:51 AM System -10103 -

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Thu 2010/09/02 10:35:04 AM System -10103 -

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Michel Kohanim · September 6, 2010

Hi Tim,

Thanks so very much. This explains the reason why you could not connect to the Admin Console:

Something (or someone) is trying to login to your ISY with bad (or no) credentials every few seconds. ISY considers this an attack and disables HTTP tasks for a while. It may keep the tasks down till such time that the attack is no longer there OR that you have logged in successfully.

Now, this could happen in two cases:

1. Network Magic is a major cause for this issue. If you have Network Magic, please disable the scan since that's what's causing all the login attempts

2. Someone is actually trying to hack in to your system

If you have 2.8.1 or above, you login to the shell, issue DON; this will cause ALL traffic to be logged in the error log (including the IP address of the caller).

With kind regards,

Michel

TJF1960 · September 6, 2010

Thank You!

I will do that right now and report back what I find.

Tim

TJF1960 · September 10, 2010

This problem only has happened once more since the last time. I enabled DON but the ip address didnt show up in the error log. But since then I rebooted the ISY, could this be why it didn't log the ip? Does it reset after reboot?

How long does the ISY keep the HTTP disabled after an attack? If left alone would it resume normal operations or is the only way to reboot?

Thanks,

Tim

Michel Kohanim · September 10, 2010

Hi Tim,

DON is only active till the next reboot. Regardless, do you still see 100xx errors?

As I mentioned before, the duration within which ISY locks you out (during DOS) depends on:

1. How frequently you are getting the attack

2. Have you been able to login in the meantime

I still need to know if you have Pure Network's Network Magic running anywhere. Most Cisco/Linksys routers have this feature and you might have had it enabled. Can you think of any changes you made to your network, router, firewall?

With kind regards,

Michel

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Unable to connect to ISY at times

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