TogglleLinc dimmer gone out?

[jkraus]

This morning my togglelinc dimmer did not turn off my garage lites. I though it missed a command , but when I went to physically toggle it off the the LED glowed (like it was in off position) but the lites stayed on. When I turned off and back on the circuit breaker that the TL was on they lights still stayed on. Is the TL gone bad or does a factory reset help? If I do a factory reset, then do a restore device from the isy? Do I have to remove the switch form any scenes BEFORE I do a factory reset?

[Brian H]

My guess is the triac that is the component that dims the device is shorted and is acting like a piece of wire.

 

You could try the Factory Reset on the chance the memory has garbage in it.

 

If you do a factory reset and then restore it from the ISY. I don't believe you have to remove it from scenes as you will just be writing all the links back when you do the restore.

[jkraus]

Thanks Brian

On the chance that it is defective as you described I have ordered another one from SH, in the meantime I will try tonight a factory restore just to see

Thx

Joe

[jkraus]

factory reset did not work. Interesting that I could do a restore form the isy with no problem so the Insteon logic is still intact, but no help, so I think your guess may be a good one. Is this a common failure mode do you know?

[Brian H]

No I don't know if the ToggeLinc Dimmers had a common problem like that.

 

It does sound like the electronics in it are still functioning for programming and answering back when commands are sent to it.

 

After you replace it.

If you have a multimeter.

It would be interesting to see what the resistance between the Black Line wire and the Red Load wire is.

[jkraus]

Yes, absolutly ZERO ohms, new one works fine. Will SH repalce this as 1.5 ys old?

[Brian H]

Yes they have a 2 year warranty.

Actually if you had called technical services. They may have done a cross ship of the replacement. They would take your credit card number and charge the new one if you didn't return the dud.

 

Well you will not have to do many tests for them. You can just tell them you did a power cycle and factory reset and it still did not go off even though the LED did.

 

Zero Ohms. Sounds like a shorted triac to me.

[fitzpatri8]

Make sure you are using it with a compatible load (within wattage limits and dimmable).

[jkraus]

thanks on the return info.

yes load is only two 60 watt incandescents