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Thermostat V2.1 communication issues


JBNY

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Posted

I have a 2441V version 2.1 Insteon Thermostat adapter that seems to lose it's ability to communicate with the PLM and my ISY99i from time to time. Right now I can not see it at all, I have already had Smarthome replace my last 2441V that just stopped communicating with the ISY99i after a week or so.

 

What would be the proper way to trouble shoot this before I go giving Smarthome a call again?

 

Everything else seems to works fine, I can query devices and change status on all my other devices.

 

-Joe

Posted

Hi Joe,

 

Please review the posts here:

http://forum.universal-devices.com/view ... thermostat

 

There has been some instances of communications errors with the thermostat (thermostat locks up) and SmartHome is investigating it.

 

I have two here and they've been working fine for almost a year now without any problems. I have an assorted variety of devices here with a dual band PLM and they are all heavily tested on a daily basis.

 

My speculation is that in the presence of multiple Access Points with overlapping ranges, somehow the signals cause the thermostat dongle to lock up.

 

What I recommend is to reduce the number of Access Points you have as the first step. Hopefully we'll hear back from SmartHome soon.

 

With kind regards,

Michel

Posted

Thanks for that link Michael.

 

Yesterday I unplugged the adapter from the thermostat, waited about 5 seconds, and plugged it back in, the ISY saw the thermostat again after that. I only have two APs in my setup, so too many APs should not be a problem. Are there any issues with adding some dual band devices into the mix? I was planning on adding a few of those.

 

I will monitor that other thread and if I continue to have problems I will post any questions there.

 

Thanks

-Joe

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