Woe is me: no isy after Win7 64-bit

[ergodic]

Since doing an install (clean) of Win7 64-bit Ultimate I'm no longer able to access the ISY99. The Java icon flashes briefly in the task tray and then disappears and no ISY console.

 

This happens with IE8 and Chrome. I've also loaded IE9 64-bit and Java 64-bit with no difference either. Cleared the browser caches and the Java cache, no difference. Nothing in the event logs.

 

Am running AVG Business Internet security, but I disabled online shield and the firewall to no effect either. Everything is on the LAN anyway.

 

Any ideas to try? Any Java log anywhere to look at maybe?

[andyf0]

I'm running Win64 Ultimate. I must admit I had problems getting the console up to begin with because it was minimized while waiting for login. This was when I first bought the ISY out of the box. There was no real indication of this except for a very small bar on the screen that caused a beep whenever I clicked on it.

 

Minimize all your Windows, do you see anything unusual on the screen?

Try typing your user name tab password blindly followed by ENTER and see if anything comes up. Fortunately this worked for me, I got lucky.

[ergodic]

Hah! That's clever. I'll give it a try.

 

Maybe that frame thing again, I'll check task manager and snoop around.

 

The thing that's odd is the Java icon which appears and vanishes (I have it set to always-show and as I remember it's usually there while the ISY console is running, but who knows?)

[LeeG]

There was a time when 32 bit Java had to be instslled along with the 64 bit Java on a 64 bit machine. Don't know it that still applies.

[ergodic]

They're both installed.

 

I tracked down the Java debug log. It does sort of suggest that the app is started succesfully though it's a bit murky. I'll try it tonight when I get home.

[Sub-Routine]

Try this:

http://www.universal-devices.com/99i/2.8.16/admin.jnlp - Java application

 

Rand

[ergodic]

Thank you very much Rand. When I run that it displays the console.

 

Is there some way to get back the browser integration?

[ergodic]

Never mind.

 

I upgraded to 3.1.1 thinking that might resolve the matter. Naturally all I did was break it again.

 

So for the benefit of anyone searching this thread, I simply did what I should have done in the first place: uninstalled both 32-bit & 64-bit Java, deleted all folders and registry entries Sun/Java-ish, rebooted, downloaded & reinstalled both Java editions.

 

All works fine now in ISY-land. In all browsers.

 

Thanks again.

[ergodic]

Too much optimism - it's doing it again.

 

I closed it tonight and reopened the ISY console and Java crashes out again -- in both 32 and 64-bit browsers. Clearing the Java cache, rebooting, etc. doesn't help. No other problems on this machine, and nothing in the system logs to suggest a direction.

 

I did notice I get a Java dump log on my desktop. The beginning of the contents are pasted below. The trace goes on for a couple of pages, I can forward one if it's of interest.

 

Any suggestions?

 

*******************

 

#

# A fatal error has been detected by the Java Runtime Environment:

#

# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d8960b5, pid=1256, tid=9160

#

# JRE version: 6.0_24-b07

# Java VM: Java HotSpot Client VM (19.1-b02 mixed mode, sharing windows-x86 )

# Problematic frame:

# V [jvm.dll+0xa60b5]

#

# If you would like to submit a bug report, please visit:

# http://java.sun.com/webapps/bugreport/crash.jsp

#

 

--------------- T H R E A D ---------------

 

Current thread (0x02621000): VMThread [stack] [id=9160]

 

siginfo: ExceptionCode=0xc0000005, reading address 0x28f90000

 

Registers:

EAX=0x28f90000, EBX=0x392af9e8, ECX=0x02a6fc28, EDX=0x392af9fc

ESP=0x02a6f93c, EBP=0x02a6f944, ESI=0x02a6fc28, EDI=0x392af9fc

EIP=0x6d8960b5, EFLAGS=0x00010287

 

Register to memory mapping:

 

EAX=0x28f90000

0x28f90000 is an unallocated location in the heap

[Michel Kohanim]

Hello ergodic,

 

Wow, this is something I had not seen since JRE 1.5 (4 years ago). This is surely a Java bug and it seems that there's an object without an allocated memory.

 

What happens if you use the application (instead of the applet): http://www.universal-devices.com/99i/admin.jnlp ?

 

With kind regards,

Michel

[ergodic]

If I use the d/l .jnlp XML applet (adjusting the URL for 3.1.1), it works every time. I use the locator screen and then the ISY login comes right up

 

If I use the "My Lighting" shortcut that places on the destkop, or the ISY URL in a browser directly, Java crashes every time.

[Michel Kohanim]

Hello ergodic,

 

Thanks so very much. This seems to be related to the 64 bit version of IE and FireFox when used with Java plugin.

 

Please continue using the application (/99i/admin.jnlp) which searches and finds your ISY on the network.

 

For remote access, use the application, click on the Add button, and then add the URL for your ISY.

 

With kind regards,

Michel