Vipola Posted April 25, 2011 Posted April 25, 2011 I just added a new Switch.. added the device to the ISY.. and I was draging the device to a 'folder'.. I accidently clicked and dragged something to something in the device list.. and the folder I was working on just disapeared.. I tought it was just a display problem so I closed the windows, and when i tryed to re-open it ISY just hang there.. I tryed to PING the ISY IP and it was dead so I power off/on the ISY.. I can now connect to it, I can browse the Scene,Program page but when I go th device page it just crash there or stay empty.. when I go in program and craete a new program I can still see the device list in the dropdown but I can't see my device treeview.. when I try to go on the device tab in the java admin app it keep empty, and when I try to go on the device webpage device it just crash there and keep unresponding.. I had a issue-free setup for the past few month.. I don't really know the way to 'diagnostic' isy problem.. Now what can I do?.. How do I don't loose those tondz of hours I passed configuring my ISY ?? Thanks..
Vipola Posted April 25, 2011 Author Posted April 25, 2011 When i'm in an insteon action of a program, I can browse the list of device, it look like all my devices and folder are there, except the two folder I was working with, but the device I was moving/renaming are there outside the folders.. I just did a ISY Backup (okay I should have tried that option BEFORE screwing up :S) And I opened a few UND files.. look like they represent every nodes ( FOLDER and DEVICE) of my setup.. is there a way to know WITCH one is FAILING? so I could try to correct it manually? Or is there documentation on how device are stored? I could code a lilittle C++ app to check the integrity of the device tree. What are the Rec files for ? D2D folder look like all my program so at least if I need to factory reset my ISY I could import my PGM files from this backup to another one and restore it.. What Happen if I Remove bunch of UND files and Restore it ? is there an Index somewhere? or Could I try restoring them 1 by 1 until I find the one that screw up? Ohh and in case this matter I'm running the factory version v2.7.15 ISY PRO IR
Vipola Posted April 25, 2011 Author Posted April 25, 2011 I think I found the bug..! The two folder who disapeared are "0e" and "SousSol" Here is what I found in the UND files: File 157.und: ID: 53724 Text: SousSol ParentID: @499 File 127.und: ID: 499 Text: 0e ParentID: @53725 My device 106.und called "SousSol Piece" (the one i was dragging before I mist click and dragged the folder 0e to sometwhere) point to parrent 53724 I think actually that I dragged a parent folder to it child folder, witch gave me this cycle of referance.. I also found two device nod pointing to the folder 53725 Look like both node are referring each other as parent.. I will try to change the parent value of one of them to point to another directory and restore it to my ISY..
Vipola Posted April 25, 2011 Author Posted April 25, 2011 SUCCESS!!! I guess this is a fixed bug in a newer version, but if anyone get into this problem.. I found another folder that had the same id lenght (5 digit) in my case it was 24463 witch is the same lenght as on of the two bugging folder (53724) I extracted the main zip, and the child zip (the backup is two zip one in the other) I modified my 127.und to put 24463 instead of 53724 after the @ saved the file, push it back to the child zip, then push back the child zip in the parent zip.. then restored to ISY.. Oufff! a big thanks to ISY conceptor for creating a backup system that can be edited!! Lesson learned: I'll backup my ISY each time I modify it Now I can go enjoy the sun outside
Michel Kohanim Posted April 25, 2011 Posted April 25, 2011 Hello Vipola, Thanks so very much for the update. Would you be kind enough to let me know on which version of firmware were those folders created? With kind regards, Michel
Vipola Posted April 25, 2011 Author Posted April 25, 2011 Shure, One of my post stated : Factory version v2.7.15 ISY PRO IR Where can I find the additionnal information you need?
Vipola Posted April 25, 2011 Author Posted April 25, 2011 it all look like I accidently dragged a Parent folder to it's child folder.. and it actually did it without preventing me to do that stupid thing.. I can't beleive I'm the first one who screw it up that way
Michel Kohanim Posted April 26, 2011 Posted April 26, 2011 Hello Vipola, This is surely a BUG and it's reproducible! I am so very sorry for what you had to go through and thanks so very much for debugging it for us!!! With kind regards, Michel
Vipola Posted April 26, 2011 Author Posted April 26, 2011 Hi Michel, don't worry.. I'm a programmer myself.. I know those kind of bug are normal, there is no way to do a perfectly bug-free program.. the ISY is honestly very nice and I'm personally very impress by it quality.. this bug wasn't that bad, i'v been able to solve it in a short time.. I am very happy If I was able to help you improove this very nice product Thanks again for your great work and support
Michel Kohanim Posted April 26, 2011 Posted April 26, 2011 Hi Vipola, Thanks again so very much! Just wanted to let you know that it got fixed last night and it will be in the next build. With kind regards, Michel
Vipola Posted April 26, 2011 Author Posted April 26, 2011 That was Quick! Once again It's a pleasure to participate in this great product
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