Need help troubleshooting ISY-99 freeze

[bmercier]

Hi,

 

Since pretty much day one (4-5 month ago), my ISY-99 just freezes after a few days operating. It needs to be reset once in a while.

 

When it freezes:

- HTTP does not respond

- Telnet does not respond

- No programs gets activated.

- Does not responds to ELK lighting.

- Ping DOES respond

 

I don't have, at least initially, I did not have any sophisticated rules. All that I can think of is that integration with Elk was done almost day one. Perhaps it has something to do.

 

I have upgrade firmware to 3.1.6, and still same issue.

 

I don't have a UPS to plug it in, but I figure that if I can ping, it's not a power issue.

 

What can it be?

 

Thanks,

 

Benoit

[Michel Kohanim]

Hello Benoit,

 

Sincere apologies. The problem was 2.8.16 and ELK and then 3.1.6 and network connections. Please do be kind enough to send your Error Log to support@universal-devices.com .

 

With kind regards,

Michel