I went to get on my isy99 from the internet access today and for the first time it gave me a 403 forbidden message. Why? I can't find any answers. My dyndns account seems to be fine.

Hello ingeborgdot,

 

If you are certain your DynDNS is working properly, then the only explanation is:

The port mapping has changed and thus you are not talking to a different device on your network (not ISY).

 

You might want to check the port forwarding rules in your router to ensure that they are still going to ISY.

 

With kind regards,

Michel

I went in and reset my router. I have internet hookup to my NAS with no problem at all. I went in and tried it manually. I went and tried it with PFconfig. After I reset my router it assigned my isy a new ip address and for a second I thought it would work but again it keeps coming back with the 403 message. I don't know what else to try. Anyone have any ideas?

Here is my address for the address bar. xxx Does this seem right? I am sure this is what it has always been.

Hello ingeborgdot,

 

Looking at the certificate, the URL is pointing to your NetGear router. This means that you probably have remote admin enabled on your NetGear and thus all traffic for port 443 are now going to your router instead of ISY.

 

Two choices:

1. Disable the remote admin on your NetGear

2. Change ISY's https port to something else (i.e. 8443) and then redo your port forwarding to 8843

 

With kind regards,

Michel

I wonder why it worked for the longest time and then it just quit? Weird. Remote admin is not checked.

I am changing the port on my isy, but am wondering what the http port should be? I have the https port set to the 8443 but should the http port be set to 80?

Maybe this should be but maybe it shouldn't be, I am not sure but I have PFConfig and I did a network scan. It says one port that I am forwarding to is my NAS and its port is open. The other is the isy. It does not even recognize it and says the port for the ip address it is on is closed. What is going on? I can get to it over my network with not problem.

Hello ingeborgdot,

 

It's best to use the HTTPS (secure) port for remote access and port forwarding.

 

I am not sure what's going on with your network but it seems that your NAS has opened up a port in your router. If you didn't do this yourself, that's cause for concern!

 

With kind regards,

Michel

On my isy the http port was set at 80 and the https was set at 443. I changed the https to 8443. Do I need to do anything to the http in the isy setup?

Hi ingeborgdot,

 

You do not have to do anything with the http port. Please make sure you to port forward to port 8443.

 

With kind regards,

Michel

I have tried the 8443 and no success. All my other devices work fine from an internet browser. The isy is the only thing that does not. This is frustrating.

Hi ingeborgdot,

 

Would you be kind enough to be more specific? I am now confused as to the original issue: is it remote access using a browser? is it local access using a browser? Is it Admin Console local or remote?

 

With kind regards,

Michel

Here are the screens I get when I try to get into isy99 through a browser.

I have no access to my isy from a browser any more.

Hello ingeborgdot,

 

If you note, the certificate is NOT coming from ISY so the port forwarding rules have changed.

 

If you are available today, send an email to support@universal-devices.com, we'll login to your computer and fix it.

 

With kind regards,

Michel

My computers are actually down today. I am building a new one and using some hdd from the other one. Will be up tomorrow or later tonight. What are your hours and days of operation?

Hello ingeborgdot,

 

We are open today till 4:00 PM PST.

 

Regular hours are M-F 9:00 AM - 4:00 PM PST.

 

What you might want to consider is to go to your NetGear port forwarding page and remove all the port forwarding rules. Once this is done, you can add them back one at a time. Since your NAS uses 443, you will have to use a different port for ISY's HTTPS (such as 8443) and forward traffic from 8443 to ISY. Once this is done, your URL to access ISY will look like:

https://ingeborgdot.dnsdojo.net:8443 ... please note that 8443 at the end of the URL.

 

Once you are satisfied that this works, you might want to change your HTTPS port again (and repeat the above) as you do not know who's snooping around at the forum and now has your remote URL.

 

With kind regards,

Michel

The only thing I have for my NAS is the 5000 port. I don't use the 443 for it. I had been using the 443 for my ISY.

Hello ingeborgdot,

 

If you are available tomorrow (Sunday) please send an email to support@universal-devices.com and we'll try to accommodate a remote session.

 

With kind regards,

Michel

Email sent.