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Venstar Thermostat Unknown Device

barkster
in ISY994

Featured Replies

Posted

I'm trying to program my thermostat so I can have a schedule but I think since it is showing as unknown device I don't get the options that I'm supposed to. I can't check status of cool/heat nor set temp. Model # is 2491T1E

 

Any help would be appreciated...

 

thermo.JPG

What revision of firmware are you using with your ISY99i?

Support for the 2491T was added in Beta 3.1.6

If you need to update it. 3.1.14 is the latest and recommended.

viewtopic.php?f=25&t=7575

 

Make sure you follow all the manual update instructions.

Like Java Cache clearing.

In the Administrative Console.

Help tab.

About choice.

Will tell you exactly what you are running along with other information.

  • Author

Thanks, upgraded and it shows up fine now. Now to program a schedule

  • Author

Whoa, major problem woke up this morning to try and create my thermostat program and every device shows no status or any info? Is this a bug, seems pretty major? I'm going to reboot but is this common?

 

status.JPG

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