Can't Access Console

[Wooper]

When I try to access the Administrative Console, I no longer get a login prompt, it just seems to hang the browser for a bit. I can still access devices and programs, but can't get to the Console. Any ideas?

[Michel Kohanim]

Hi Wooper,

 

Sincere apologies for the inconvenience. Can you tell me which URL you use to access your ISY? Also, what's your ISY's firmware version?

 

At the minimum, you should try:

1. Clear your Java cache

2. Go to http://www.universal-devices.com/99i/admin.jnlp

 

If you are still having issues, please submit a ticket (link below) or call us and we'll be delighted to help you out.

 

With kind regards,

Michel

[Wooper]

Thanks for your reply. The problem seems to have cleared itself up.