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Having to reset my isy.


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Posted

In the last 2 weeks my isy99 has stopped working. When I try to go into it a message says not found. I have to unpower it and reset it to get it to work again. Anyone care to take a shot as to what could be causing this? Thanks.

Posted

Hello ingeborgdot,

 

I am so very sorry to hear.

 

Quick questions:

1. What's your ISY's firmware version?

2. If 3.1.17, do you have Direct TV media share?

3. Do your programs continue to run even though you cannot access ISY?

 

 

With kind regards,

Michel

  • 2 weeks later...
Posted

I am running 3.1.17 and do have DirectTV media share. How I actually noticed in the first place that I needed to reset it was that my programs did not work. What is going on?

Posted

Hello ingeborgdot,

 

Unfortunately DirecTV media share is causing a denial of service attack on ISY. The problem is that media share searches for media on the network using UPnP. This said, it does NOT ignore devices that are not media servers and keeps bombarding those that it does not understand how to handle.

 

We are looking into disabling UPnP on ISY just because of this but that will have major negative impact on all other ISY clients such as MobiLinc, etc.

 

If possible, please disable Media share from searching the network and see if that improves the situation.

 

With kind regards,

Michel

Posted

Hello ingeborgdot,

 

The new firmware has additional services provided by ISY and published. It's just that now MediaShare bombards ISY more than it used to before simply because ISY has added more services.

 

We will eventually have to disable UPnP.

 

With kind regards,

Michel

Posted

Hello ingeborgdot,

 

I am so very sorry.

 

Would you please:

1. Let me know if you are using File | Enable Internet Access to enable remote access?

2. Telnet to ISY (using the command prompt, you can do telnet isy), login, and then type DON

3. Let the unit run till it crashes and then send me the Error Log to support@universal-devices.com

 

As I mentioned before, disabling UPnP will break all clients including MobiLinc.

 

With kind regards,

Michel

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