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Lost power and can't see remotes


cats

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Posted

Hello,

I lost power to my black box....upon loving back in, I can see everything (lights and appliances) and their status, except for my controllers--desktop remote and 2440. They each still work, but, can no longer see the status of each button in My Lighting. Have tried query and relogging into software, but, still can't get status. should I just try to readd them and keep existing links? Thanks.

Posted

Never mind...sorry to both you....I see that now, when I hit the buttons they show up....I think my queries must have just taken time.

Posted

I don't believe you can query battery-operated devices. Unless in linking mode, they are not listening for commands...only transmitting.

Posted

As oberkc has pointed out. RF devices go into a power saving mode and will not respond to a status request.

My 2440s are the same way. If My Lighting shows no status. I can push the buttons on them to show the last known status.

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