IOLinc is momentary in Scene, latching as device

[MikeBro]

I've got an IOLinc in a scene with a KPL button (6-btn, btn D), using just the relay. When I turn the scene on or off, the relay doesn't change state, or perhaps changes quickly, as if it was momentary. However, when I turn the device on or off, it stays on or off. I verified that the option on the IOLinc was "latching". Doesn't matter if I trigger the scene from web or KPL. Any clues?

[LeeG]

Check the Responder On Level for the Relay in the Scene. It defaults to a 0% On Level which reverses what the commands do.

[LeeG]

This is part of whay I tried to post before the entry was deleted for some reason.

 

What ISY firmware is being used?

 

It may be the I/O Linc options are being set with I1 rather than I2. If on a 3.2.x beta right click the I/O Linc Sensor node, select Diagnostics | Query Insteon Engine. Then run Tools | Diagnostics | Event Viewer with Level 3-Device communications events selected. Use Set Options to set a Momentary mode, then set it to latching mode and post the event trace.

[MikeBro]

I'm using 3.1.17. I set the ON level to 100%, but then it complained that the device doesn't support it, and gave me the choice of on, off, or cancel. I selected ON anyway. Still no joy.

[LeeG]

No idea why that response to moving the slider to 100%.

 

Run the requested event trace.

[MikeBro]

The right-click Diagnostics menu only shows two items, "Show Device Links Table" and "Show ISY Links Table". Anyway,with event log open, I set to momentary and then latching.

 

Tue 04/03/2012 07:38:08 PM : [All         ] Writing 0 bytes to devices

Tue 04/03/2012 07:38:09 PM : [All         ] Writing 0 bytes to devices

Tue 04/03/2012 07:38:12 PM : [All         ] Writing 0 bytes to devices

Tue 04/03/2012 07:38:13 PM : [All         ] Writing 0 bytes to devices

Tue 04/03/2012 07:38:13 PM : [All         ] Writing 0 bytes to devices

Tue 04/03/2012 07:38:16 PM : [All         ] Writing 0 bytes to devices

Tue 04/03/2012 07:38:17 PM : [All         ] Writing 0 bytes to devices

Tue 04/03/2012 07:38:17 PM : [All         ] Writing 0 bytes to devices

[LeeG]

Looks like the Level was not set to 3-Device communications events. 3.1.17 does not have the Query Insteon Engine. That is a new feature in 3.2.x.

[MikeBro]

Is there anything I can do? Should I get the beta version?

[LeeG]

Without the trace I have no objective information to suggest the next step. I moved to 3.2.2 the day it came out with no major issues.

[MikeBro]

Thanx , Lee. Maybe someone else will jump in with some info. There seems to be many roadblocks to setting up even my relatively simple system.

[Michel Kohanim]

MikeBro,

 

I do hope that you are aware of the fact that we do have a dedicated tech support team ready to help you. Please either call us or Submit a ticket (link below) and we'll be delighted to schedule a time most convenient for you to walk through your setup and figure out what's going on.

 

With kind regards,

Michel

[MikeBro]

Dear Michel,

 

I finally had the opportunity to call tech support (being at home today), and the fellow who helped me was fantastic (I wish I could remember his name!) He just had to Restore the device; apparently it did not have a scene link stored, so it responded to direct commands, but not scene commands. I had primarily called about getting remote internet access (I have uPnP router, but it wasn't working for me), and he quickly set it up, and gave me a nice tutorial while he did so. 5-stars.

[Michel Kohanim]

Hi MikeBro,

 

Thanks so very much for taking the time to report back about your experience with our team. You probably spoke with either Darrell or Rand both of whom are awesome.

 

Thanks again and with kind regards,

Michel